Veterinary Receptionist Manager Reception Lead

Benefits : Dental insurance

Employee discounts

Health insurance

Paid time off

Profit sharing

✨ Veterinary Receptionist Manager (Reception Lead)

Rayford Animal Wellness Clinic – Spring, TX

Do you dream of weekends off and a four-day work week? How about extended holidays and a team that genuinely enjoys what they do? That’s life at Rayford Animal Wellness Clinic (RAWC)! We’re currently closed on weekends, celebrate extra holiday time, and believe work should be both rewarding and fun. Don’t just take our word for it — check out our Facebook page or visit rawcvet.com to see all the smiles, wagging tails, and RAWCstar energy in action!

Rayford Animal Wellness Clinic (RAWC) is a high-volume, fast-paced, three-doctor, full-service veterinary clinic located in Spring, TX. We provide affordable, quality care for pets while maintaining a supportive, upbeat workplace for our team.

We’re looking for a RAWCstar Reception Lead / Manager to guide our front desk team and keep client service running smoothly.

🐾 About the Role

The front desk is the heartbeat of the clinic — the first voice our clients hear and the last smile they see. We’re seeking someone who’s passionate about client service, thrives in a fast-paced environment, and leads with both kindness and confidence.

The ideal candidate :

Is friendly, compassionate, and professional in every interaction (in person, by phone, text, or email).

Is a team player who loves collaboration and lifting others up.

Stays calm, organized, and proactive during busy days and emergencies.

Loves animals and understands the human–animal bond.

Is self-motivated, solutions-oriented, and eager to grow.

Has strong computer and math skills for scheduling, billing, and reporting.

💼 Key Responsibilities (

• additional details below)

🐾 Client Service & Front-Desk Operations

💼 Staff Leadership & Training

💻 Administrative & Financial Duties

📋 Operational Coordination

🐶 Compliance & Professional Standards

💬 Collaboration & Reporting ➡️ Note : The Reception Lead / Manager is first and foremost a receptionist — an active, visible member of the front-desk team. This role works alongside the team daily, leading by example rather than managing from behind a desk.

📅 Schedule

Full-time : 40 hours per week

Four-day work week (10-hour shifts)

Weekly management meeting : Wednesdays via Zoom (~90 minutes)

Typical hours : 8 : 00 AM – 6 : 00 PM (some flexibility required)

🎁 Benefits

Profit sharing

Paid holidays and PTO

Employee discounts

Health, dental, and vision insurance

Short-term disability coverage

Pay : Based on experience - initial

🐕 Experience

Veterinary experience is strongly preferred, but we’re open to training the right candidate with the perfect mix of personality, professionalism, and passion for pets.

🚫 Please Note

Due to the high number of applicants, please do not call the clinic to check on your application. We’ll review each submission carefully and contact you via email or phone regarding next steps.

Oversee daily reception operations and ensure a welcoming, professional experience for every client.

Manage appointment scheduling, client communications, and triage calls efficiently.

Handle estimates, check-ins, and follow-ups with accuracy and empathy.

Gather and address client feedback to continually enhance service quality.

➡️ Note : The Reception Lead / Manager is first and foremost a receptionist — an active, visible member of the front-desk team. This role works alongside the team daily, leading by example rather than managing from behind a desk.

💼 Staff Leadership & Training

Supervise and support the reception team, including scheduling, time-off approvals, and coaching.

Conduct onboarding and training in clinic software, communication standards, and payment protocols.

Foster teamwork, professionalism, and positivity in every shift.

💻 Administrative & Financial Duties

Manage end-of-day reconciliations, deposits, and payment accuracy.

Review client accounts, invoices, and balances within the practice-management system.

Monitor key metrics and collaborate with management on goals and improvements.

📋 Operational Coordination

Ensure seamless communication between the reception team, technicians, and veterinarians.

Maintain phone scripts, voicemail updates, and digital forms systems.

Anticipate scheduling issues and adjust workflows as needed.

🐶 Compliance & Professional Standards

Uphold client confidentiality and record accuracy.

Maintain the organization and appearance of the reception area.

Enforce attendance and professional-conduct policies.

💬 Collaboration & Reporting

Report regularly to clinic management on staff performance, client concerns, and operational needs.

Serve as liaison between reception staff and management to resolve workflow or communication gaps.

Participate in leadership meetings to align front-desk operations with broader clinic goals.