Customer Service RepresentativeRoute Service Representative

Customer Service Representative / Route Service Representative Agape Pet

Verona VA M W F 8AM4 : 30PM T Th 6AM-2 : 30PM FT (40 hrs overtime as needed) on call once a month

Pay Range : $16.00$23.00 / hr (Based on overall skill and experience)

If youre a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals this role could be a perfect fit.

About Gateway Services

Gateway Services is North Americas leading pet aftercare provider trusted by over 17000 veterinary clinics. With more than 2300 team members across 140 locations we support pet parents with dignity compassion and care one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Dont worry if you havent worked in pet aftercare before well provide training!)

Job Overview

At Gateway our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners CSRs build lasting relationships manage customer needs and resolve challenges with professionalism and compassion.

This position goes beyond driving. While transportation is part of the job CSRs spend their days engaging with clinics and communities staying active and representing Gateway with care and integrity.

What youll do :

• Serve as the main point of contact for veterinary clinics providing reliable and compassionate service
• Build trusted relationships with clinic staff and families through empathy respect and professionalism
• Safely handle pets in the aftercare process with dignity and care
• Manage customer needs and solve problems effectively
• Support Gateways reputation for exceptional service in every interaction

What were looking for :

The CSR role reports to the Care Center Manager.

Duties & Responsibilities

Relationship management :

Service delivery :

Product and Service Promotion :

Key Performance Indictors

Education Training & Qualifications

Skills and Abilities

Working conditions

YOULL LOVE WORKING WITH US BECAUSE :

The People. You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES :

What Youll Get

At Gateway we believe in rewarding and supporting our people with more than just a paycheck :

And most importantly : the chance to be part of a team that makes a real difference for pets pet parents and the communities we serve.

Join Us

If youre looking for more than just a job if you want a role where your compassion charisma and community spirit shine through wed love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit

#INDCSR

M W F 8AM4 : 30PM T Th 6AM-2 : 30PM

Full time 40 hours overtime as business needs

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 16 - 23