Description : SUMMARY
The clinical staff (CMA, RMA, CST or LPN) supports bariatric providers and patients by delivering organized clinical and administrative care. The role involves patient interaction, sensitive communication, and reliable handling of both medical and front-office tasks.
POSITION REQUIREMENTS
Key Responsibilities
- Welcome patients, verify demographics, and prepare them for visits
- Take and record vital signs, weight, and body composition measurements, and demographic information
- Obtain and record medical history, surgical history, verify allergies, update medication lists per clinic and departmental protocol
- Prepares clinic summary forms for providers prior to patient visits
- Assists with bariatric-specific assessments, including risk calculators / screening tools and questionnaires
- Prepare exam rooms and support providers during clinic
- Clean exam rooms after patient visits per policy
- Complete EMR documentation and fulfill MIPS requirements
- Assist with scribing clinic notes to support provider workflow and maintain complete, accurate records
- Enter medication and lab orders and call results as guided by nurse / providers
- Complete overdue task lists
- Respond to prescription requests / refills
- Assist with incoming and outgoing phone calls, including appointment scheduling and message triage, notifying the appropriate clinic staff member and documenting intervention
- Process faxes, scan documents into the EMR, and manage incoming results or referrals
- Maintain clinical supplies, equipment cleanliness, and regulatory compliance
- Support multidisciplinary team members such as front desk staff, nurses, dietitians, behavioral health, and surgeons
- Participation in telehealth group medical visits and associated clinic work up
- Participation in bariatric service line team meetings and accreditation surveys
- Maintains bariatric clinic protocols as outlined by ASMBS standards
- Ability to work in multiple platforms (Allscripts, Athena, Epic)
Skills and Competencies
Comfortable handling weight-related discussions with respectOrganization with documentation, phones, and office workflowsAbility to communicate effectively through team emails, instant message platform and respond in timely mannerAbility to manage a busy clinic flowTeam-oriented approach with dependable follow-throughTake manual vital signs (blood pressure, heart rate, respirations)Safety : Ensure Patient & Staff Safety
Follow OSHA and HIPAA Guidelines, assisting with maintaining clinic compliance (AAAHC)Follow all PSC and bariatric program policies when caring for patientsProvide patients with support utilizing programs scale and with ambulation as neededRequirements :
PREFERRED QUALIFICATIONS
High school diploma or equivalentCompletion of an accredited program with current CMA, RMA, CST or LPN certificationBLS certifiedExperience in bariatrics, weight management or surgical outpatient care is preferredStrong communication skills and professionalism during sensitive conversationsPERSONAL CHARACTERISTICS
High Energy LevelStrong interpersonal skillsAbility to relate sensitively to patient needsExcellent telephone skills and etiquetteMaintains confidentialityUses discretion and sound judgementAbility to establish credibility with physicians, staff and patientsAbility to multi-task, resourceful and well organized, takes initiativeMindful of quality improvement and cost-efficient careTeam playerAbility to maintain positive attitudeFollows clinic dress code policyPI767a5b3b0001-31181-39044597