Motor Vehicle Customer Service Representative 1 (12-5217)

Motor Vehicle Customer Service Representative

The Division of Motor Vehicles (DMV) is looking for a motivated, organized, and innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR1). This position will examine documentation presented for required information and validity to ensure you are issuing them the proper credential or vehicle information. You will interact directly with the public often times explaining policies, statutes, and regulations as well as administer road examinations for non-commercial, commercial, and motorcycle licenses.

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are :

• ABILITY We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE-We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE -Subject Matter Expert is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE We embrace revolutionary innovations to boldly advance DMV solutions into the future.

This position opens the door for many opportunities for career advancement within DMV such as an MVCSR2 who works as a lead alongside the management team or even a MVOM1 where you join the management team. DMV's diverse job duties aids in developing communication, analytical, and problem solving skills while getting the opportunity to help the great people in the State of Alaska.

The position is located at the Juneau DMV, 2760 Sherwood Lane Suite B. The MVCSR1 will be assigned to a work station in the public service lobby and will typically rotate weekly between processing customers in the lobby and administering road exams based on business needs. The hours are 08 : 30 - 5 : 00 Monday through Friday with possible overtime opportunities.

We are interested in candidates who possess some or all of the following position specific competencies :

Minimum qualifications include six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on. OR six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems. Substitution : Postsecondary education from an accredited college may substitute for the required experience.

This recruitment is for Alaska residents only. Please check our residency definition to determine if you qualify. At the time of interview, please be prepared to provide two professional references. ALVIN requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting.

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met.

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

You can only apply for this position through the Workplace Alaska website or via hardcopy application. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY : Alaska Relay 711 or 1-800-770-8973.