Client Relations Specialist

Client Relations Specialist | Fleet Vehicles & Services | Bristol, IN (Main)

Regular Employee | Salary Exempt

What you'll do:

As the Client Relations Specialist for Utilimaster (A Shyft Brand) based at our facility in Bristol, IN, you will enjoy supporting our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers. You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team.

You will play a critical role in identifying sales opportunities, responding to customer inquiries, and contributing to the overall success of the team by achieving sales goals. Additionally, you will have the opportunity to work independently and as part of a team, ensuring that all customer interactions are handled with efficiency and professionalism.

You will also:

• Provide tailored solutions to customers
• Address customer inquiries and identify sales opportunities
• Prepare and submit accurate quotes and sales orders
• Ensure appropriate specifications and options based on the truck chassis
• Monitor current sales orders from placement to completion
• Partner with Production and maintain clear communication with customers
• Engage with customers through inbound/outbound calls and email
• Upsell products and services by understanding customer needs and offering recommendations
• Stay updated on product and service offerings and competing solutions to provide knowledgeable support
• Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process
• Partner with Sales to close business and achieve individual and departmental sales goals
• Continually look for ways to improve efficiency and daily operations

What you need to be successful:

• High School Diploma or GED
• Associate's or Bachelor's degree in business, marketing, or related field (Preferred)
• 1+ years of proven sales or customer service experience
• Expertise in closing sales deals, preferred
• Highly career-motivated
• Detail-oriented and a reputation for having great follow up skills
• Enthusiasm about closing new deals, meeting or exceeding goals, growing the business
• A history of developing and growing relationships
• Proficiency in Microsoft 365 and CRM tools such as Dynamics 365
• Excellent verbal and written communication skills
• Exceptional customer service and organizational skills

Why The Shyft Group?

Our people are our greatest asset, and your success is our success! That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally.

• Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
• Financial Security: 401(k) with match, Disability, Life Insurance
• Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care

At The Shyft Group, we don't just offer benefits-we invest in your well-being. Join us and experience the difference!

Who we are:

The Shyft Group
is the North American leader in specialty vehicles, including last-mile delivery vans, work trucks, and motorhome chassis. Our 10 brands-
Utilimaster,
Blue Arc,
Royal Truck Body,
DuraMag,
Magnum,
Strobes-R-Us,
Spartan RV Chassis,
Red Diamond,
Builtmore,
and
Independent Truck Upfitters-
are powered by 3,000+ team members across the U.S. and Canada.

Backed by 50 years of innovation and a supportive, entrepreneurial culture, we're leading the way in electrification and proudly ranked among Fortune's 100 Fastest Growing Companies.

Equal Employment Opportunity (EEO)

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law.
If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.