Director, Production Salesforce Org Management & Governance

Overview

Director, Production Salesforce Org Management & Governance – Salesforce

Location : San Francisco, Chicago, Boston, or Seattle (In a Salesforce Office Hub)

Reports To : VP, Technology, Field Readiness Organization

Role Overview

We are seeking a highly experienced and strategic Director, Production Salesforce Org Management & Governance to take full ownership and technical stewardship of our core enterprise Salesforce production environment. This role sits within the Technology Team of the Field Readiness Organization, ensuring our platform effectively supports the operational and enablement needs of 75,000+ employees—with a focus on Sales, Customer Success, and Professional Services teams. The ideal candidate thrives in a high-governance environment, demonstrates deep Salesforce expertise, and has a proven track record managing both technical teams (Developers, UAT) and functional teams (BAs) through complex enterprise release cycles.

The role ensures that all enhancements, changes, and deployments adhere to security policies, compliance mandates (Trust / AI Councils), and internal deployment standards (Digital Experience Team).

Key Responsibilities

• Platform Stewardship, Data Integrity, and Administration (40%) – Direct the stability, performance, and security of the production Salesforce environment; manage user provisioning, roles, profiles, permission sets, public groups, and sharing settings; partner with the Reporting Center of Excellence to support data quality, integrations, and analytics; oversee data governance practices; lead incident triage and resolution in coordination with technical and business teams.
• Release Management and Deployment Governance (30%) – Define, enforce, and optimize end-to-end CI / CD and change management across Dev, UAT, and Production; gatecode and configuration deployments; oversee environment planning and testing; align deployment mechanisms with company policies with Digital Experience Team; collaborate with Innovation Team for Agentforce and Agent deployments; manage code promotion activities with backup, rollback, and documentation.
• Compliance, Trust, and Council Liaison (20%) – Represent the platform in governance forums (AI Council, Trust Council); secure approvals and conduct impact assessments for security, ethics, and data privacy before deploying new features or AI / ML technologies; maintain understanding of regulatory requirements and Salesforce security best practices.
• Leadership, Team, and Vendor Management (10%) – Directly manage and mentor Business Analysts; oversee external Apex Developers and UAT Contractors for quality and adherence to best practices; build relationships with internal teams to translate strategic goals into scalable, compliant platform solutions; foster technical excellence and continuous improvement.

Required Qualifications

Preferred Qualifications

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Posting Statement : Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality and inclusivity, and hiring decisions are based on merit and qualifications. See full policy for details.

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