Talent.com
No longer accepting applications
Account Retention Specialists Voted Best Places to Work in PA!

Account Retention Specialists Voted Best Places to Work in PA!

MAJIK Enterprises International Inc.Lewisburg, PA, United States
30+ days ago
Job type
  • Full-time
Job description

Description : Join a Winning Team!

Proudly recognized as one of the Best Places to Work in PA for 2022, 2023, and 2024 , were committed to creating an environment where our employees thrive and grow.

Are you passionate about helping people, solving problems, and creating win-win outcomes? At Majik, were looking for a driven and customer-focused Account Retention Specialist to join our team. In this role, you'll be the frontline advocate for supporting customers with their rental accountscombining empathy, professionalism, and strategic problem-solving to build strong relationships and reduce delinquencies.

If you're ready to take ownership, deliver results, and be part of a company that lives its values we want to hear from you!

What We Offer :

  • Generous Paid Time Off and Holiday Schedule
  • Monthly Profit-Sharing Bonus
  • Comprehensive Low-Cost Medical, Dental and Vision401(k) with Company Match
  • Exclusive Employee Discounts
  • Loyalty Rewards Program

Our Core Values :

  • We Serve Others

    • We are passionate about what we do, why we do it, and who we do it for. We are committed to improving the lives of all employees, customers, and business partners, helping them achieve their personal and professional goals. We create meaningful experiences for our employees and customers.

  • We Do What It Takes

    • Continuous improvement is our mindset, and we believe that creativity and innovation is everyones responsibility. We find ways to say Yes by offering win-win options that benefit all employees, customers and business partners.

  • We Own It

    • We are responsible for our actions, and we own our results both positive and negative. We provide open and honest feedback and learn from our experiences, always looking to improve our current situation.

    Responsibilities :

  • Execute all account retention activities in alignment with established best practices and defined timelines.
  • Maintain regular and professional communication with customers via phone, text, email, letters, field visits, and other approved company channels.
  • Confirm payment due dates with customers to support on-time payments and minimize delinquencies.
  • Analyze customer payment histories and identify appropriate resolution strategies for expired or delinquent accounts.
  • Accurately record all account interactions, including customer commitments, updated contact information, and planned follow-up actions.
  • Initiate outbound calls to customers, landlords, and references to establish or re-establish communication.
  • Regularly confirm and update customer contact information.
  • Prepare and verify daily field stop lists and verify all information before field visits.
  • Maintain real-time communication with the store while in the field using approved devices.
  • Collect and process field payments accurately, ensuring receipts are issued and documented.
  • Demonstrate professionalism in high-pressure or sensitive situations.
  • Safeguard the confidentiality of all customer account information.
  • Resolve customer concerns with empathy and professionalism to support retention and strengthen customer relationships.

    • Hours :

    Ability to work a standard 5-day, 40-hour work week on a consistent basis. Scheduled hours include Mondays through Saturdays from 9 : 00AM through 7 : 00PM. Individual schedules will vary based on business demands. Stores are closed on Sundays.

    Requirements :

  • Education High School Diploma or GED required.
  • Experience One (1) year of work experience in retail or an organization performing customer service, payment resolution, retail sales, and other sales related duties.
  • Training Completion of New Hire Orientation, completion of all required internal training.
  • Special Requirements The passing of a successful pre-employment drug test and background review may be required for this position. Blue Ocean has declared its stores to be a smoke-free and drug-free workplace. Random drug testing may be instituted.
  • Lifting Ability to independently lift or move items weighing up to 25 pounds and safely maneuver heavier merchandise on the showroom floor using a dolly or with assistance, without causing injury or damage.
  • Data Entry The ability to enter data in a computer.

    • Compensation details : 15-17 Hourly Wage

    PIdde0b9085abb-31181-37960433

    Create a job alert for this search

    Retention Specialist • Lewisburg, PA, United States

    Related jobs
    • Promoted
    Relationship Banker

    Relationship Banker

    First National Bank of PennsylvaniaLock Haven, PA, United States
    Full-time
    Make a difference - for us and for your future.This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible f...Show moreLast updated: 30+ days ago
    • Promoted
    Financial Advisor

    Financial Advisor

    Northwest BankLock Haven, PA, United States
    Full-time
    Financial Advisor is responsible for the development of new business on the financial services platform and maintaining relationships with numerous sources of new business including company officia...Show moreLast updated: 30+ days ago
    • Promoted
    Small Business Banker II

    Small Business Banker II

    Northwest BankWilliamsport, PA, United States
    Full-time
    The Small Business Banker II services a wide variety of business loans including commercial and industrial loans, SBA, and commercial real estate while working as part of a team with branches, cred...Show moreLast updated: 19 days ago
    • Promoted
    Teller Part-Time

    Teller Part-Time

    Northwest BankLock Haven, PA, United States
    Part-time
    Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Underwriter, Energy

    Senior Underwriter, Energy

    ChubbPA, US
    Full-time
    Chubb's Natural Resources Practice is an exciting and dynamic place for individuals who are seeking career opportunity and advancement. The Commercial Insurance team has an opening for an experience...Show moreLast updated: 3 days ago
    • Promoted
    Psychological Services Specialist (751240)

    Psychological Services Specialist (751240)

    TulaRaySelinsgrove, PA, US
    Full-time
    Possesses a minimum of a master’s degree in education or psychology, social work, or other related field.Be licensed in the state of Pennsylvania as an LPC (Licensed Professional Counselor) o...Show moreLast updated: 30+ days ago
    • Promoted
    Member Service Representative (Part-Time)

    Member Service Representative (Part-Time)

    Service 1st Federal Credit UnionDanville, PA, US
    Part-time
    A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Rep...Show moreLast updated: 30+ days ago
    Delegate Account Executive

    Delegate Account Executive

    RTM Business GroupPA, US
    Remote
    Full-time
    Quick Apply
    Hybrid in NY, NJ, CT or Remote in CA, FL, TX, PA, GA, OH, IN, SC.Originally posted October 2025 ; this is a 100% hybrid or remote, full-time role . RTM Business Group is a professional developm...Show moreLast updated: 30+ days ago
    • Promoted
    Universal Banker

    Universal Banker

    M&T BankLewisburg, PA, US
    Full-time
    Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and me...Show moreLast updated: 30+ days ago
    Licensed Life Insurance Agent

    Licensed Life Insurance Agent

    Yellowstone Life Insurance Agency, LLCPA, US
    Remote
    Full-time
    Quick Apply
    Join Yellowstone Life Insurance Agency, an Integrity Company, as a Licensed Life Insurance Agent! This is an exciting opportunity for motivated individuals who are passionate about helping others s...Show moreLast updated: 18 days ago
    • Promoted
    Personal Lines Account Specialist

    Personal Lines Account Specialist

    The Yurconic AgencyWilliamsport, PA, US
    Full-time
    Since 1969, The Yurconic Agency has been focused on protecting what matters most to their Greater Lehigh Valley community, with a wide of personal, business, life & health, and specialty insur...Show moreLast updated: 4 days ago
    • Promoted
    Teller Part Time (25 hours) at Elysburg Branch

    Teller Part Time (25 hours) at Elysburg Branch

    M&T BankElysburg, PA, US
    Part-time
    The Elysburg Branch at M&T Bank has a Part Time Teller opening.Candidate must have one year of retail cash handling and customer service experience. Schedule will be 25 hours per week that may chang...Show moreLast updated: 21 days ago
    • Promoted
    Full-Time Community Banking Associate - Danville

    Full-Time Community Banking Associate - Danville

    Journey BankDanville, PA, US
    Full-time +1
    Full-Time Community Banking Associate.Are you looking for a career with a purpose and work / life balance? Find a career that is right for you! At Journey Bank, a Muncy Columbia Financial Company, ou...Show moreLast updated: 4 days ago
    • Promoted
    Need Financial Assistance?

    Need Financial Assistance?

    Benefits AuthorityWilliamsport, PA, US
    Full-time
    Get access to real Grant, Debt Relief and Loan programs that are designed to put cash in your bank account.Show moreLast updated: 5 days ago
    • Promoted
    Teller Part-Time

    Teller Part-Time

    OpportunitiesLock Haven, PA, US
    Part-time
    Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience...Show moreLast updated: 30+ days ago
    • Promoted
    Relationship Banker

    Relationship Banker

    USA JobsThompsontown, PA, US
    Full-time
    Make a difference - for us and for your future.Position Title : Relationship Banker Business Unit : Retail Reports to : Varies Based on Assignment. Position Overview : This position is expected to devel...Show moreLast updated: 1 day ago
    • Promoted
    Member Service Representative

    Member Service Representative

    Service 1st Federal Credit UnionElysburg, PA, US
    Full-time
    Monday through Saturday Availability Required.Role : A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectatio...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Associate

    Client Services Associate

    TradeJobsWorkforce17868 Riverside, PA, US
    Full-time
    As a Client Services Associate, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provide...Show moreLast updated: 30+ days ago
    • Promoted
    Teller

    Teller

    OpportunitiesJersey Shore, PA, US
    Full-time
    Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience...Show moreLast updated: 30+ days ago
    • Promoted
    Teller

    Teller

    M&T BankMontoursville, PA, US
    Full-time
    Branch Customer Experience Specialist.Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.Processe...Show moreLast updated: 10 days ago