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Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Adalie Allen - State Farm AgentBloomington, IN, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits : As a Valued Agent Team Member you will enjoy

  • Hourly Pay + Commission and Bonuses
  • Medical, Dental & Vision Benefits
  • Simple IRA Retirement Plan with Company Match
  • Term Life Insurance (if eligible)
  • Paid Time Off (10-15 days paid and 50 hours unpaid)
  • Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
  • Regular professional development - twice a month trainings + mentorship
  • Career incentives - opportunities to earn extra PTO, travel, swag and more
  • Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
  • Comfortable office perks - free snacks, coffee and a personalized workspace
  • Purpose-driven work - help people understand and protect what matters most

What Were Looking For :

Were looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.

A strong candidate will bring the following qualifications and traits :

  • Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start)
  • Exceptional communication and problem-solving skills
  • Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins
  • High attention to detail and strong organizational habits
  • Ability to remain calm, empathetic, and professional in challenging customer situations
  • Self-motivated with a team-oriented, high-performance mindset

    • Key Responsibilities :

  • Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits
  • Quickly identify customer needs and proactively resolve questions, concerns, or problems
  • Handle upset or concerned customers with empathy and professionalism, clearly communicating the why behind the what
  • Manage and follow up on all underwriting memos to ensure timely policy processing
  • Maintain detailed and accurate customer records within agency systems
  • Proactively identify opportunities to educate customers on additional products (pivots / cross-sell opportunities)
  • Support customer retention and satisfaction efforts at every customer touchpoint
  • Maintain an organized, welcoming, and professional front office environment

    • Why Choose a Career with Allen State Farm Insurance?

    We believe hard work should be celebrated when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Years to relax and recharge with loved ones (in addition to regular time off!).

    Here's what else makes our agency stand out

  • No nights or weekends - and we keep it fun with Casual Fridays
  • Woman-owned & family-run - with a relationship-first culture
  • This isn't just a job it's a place where you can grow, make a difference, and be part of something meaningful.

    • Compensation Structure

  • Base Pay (without commission, no prior experience) = $36,400
  • Average Salary (with commission) = $54,600
  • Top Earners (with commission) = $76,000+
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    Representative State • Bloomington, IN, US