Customer Operations Manager

A company is looking for a Manager, Customer Operations to lead and optimize performance in an inbound virtual contact center. Key Responsibilities Build and maintain a high-performance culture by setting goals and tracking agent performance Coach and develop team leads to enhance agent performance through structured feedback and recognition Oversee daily operations of sales and service teams, aligning strategic goals with agent-level plans Required Qualifications 3+ years of experience managing a team of inbound contact center agents in a high-volume environment Proven ability to manage through others while holding them accountable for performance Experience using data to identify issues and implement operational changes Track record of driving performance by managing inputs effectively Comfortable working with both onshore and offshore teams in a tech-forward setting