Help Desk Technician

My name is Naren and I am a Senior Technical Recruiter with ACT Consulting. We have an immediate need for a Help Desk Technician for our direct client in Hackensack, NJ.

ACT Consulting is a U.S. owned and operated staffing company providing our clients with candidates on a national basis for contract, contract to hire, and direct hire engagements. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance.

Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to naren@act-info.com or contact me directly at 704 200 9045 .

Title : Help Desk Technician (3W53X63W)

Locations : Hackensack, NJ

Duration : Fulltime

Rate - $ 75000.00 USD - 95000.00 USD

Manager Notes :

We are currently on a hybrid work schedule, 3 days in the office and 2 days at home. This is subject to change. The expectation is that we will be in the office as needed and adjust our schedules accordingly. Candidates should be within driving distance and have reliable transportation (this is not commutable by public transportation)

Summary

Our client, a regional law firm, is seeking a Help Desk Technician to provide front-line technical support for attorneys and staff. This role is responsible for troubleshooting hardware, software, and mobile devices, supporting video conferences via Teams and Zoom, maintaining equipment inventory, and documenting all activity in the firm's ticketing system.

Key Responsibilities :

• Provide day-to-day support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Microsoft Windows 11, Microsoft 365 (Outlook and Word), and iManage (strongly preferred).
• Support video conferencing technologies (Teams, Zoom).
• Maintain and track equipment inventory.
• Document support activities and resolutions in the ticketing system.
• Travel periodically to other firm offices and for office buildouts / expansions.
• Provide occasional shift coverage or extended hours as needed.

Qualifications :

This is an excellent opportunity for a proactive and service-oriented IT professional to join a respected law firm and support a collaborative, fast-paced environment.