Field Consultant Coordinator

Position Summary :

The Area Assistant (AA) is a member of the Area Management Team responsible for the on-time delivery of customer reports within the designated area. The standard service cycle is 21 days from the date of order and it is the primary goal of NRS to have 100% on time delivery for all clients. The Area Supervisor is provided with state-of-the-art tools and analytics to ensure compliance with this important goal. This is a non- exempt hourly fulltime position with the employee reporting to the Area Manager (AM) or a designated Area Supervisor (AS).

The AA is assigned to specific roles by the Area Manager. Within these roles they are responsible for supporting operational decisions at both the tactical and strategic level. ASs may help team members on various tasks under their direct supervision.

Area Assistants are expected to operate under their Area Manager or designated Area Supervisor with minimal supervision so decisions are made quickly in support of their mission to deliver quality reports on time.

Essential Job Functions :

Each Area Management Team uses roles and tasks to manage their inventory and communicate with clients vendors and others. Roles within the team may be occupied by an Area Assistant Area Supervisor Area Production Manager or Area Manager.

As an Area Assistant they will act in a support capacity. A ticketing system is used to assign and track tasks requests and assure prompt communications. Tasks are classified by tiers and Area Assistants may handle Tier 1 and 2 tasks after they complete the necessary training. With supervision and at the direction of their Area Manager Area Assistants may perform Tier 3 tasks.

The essential job functions of an Area Assistant for NRS will include working within a designated role which changes regularly and fulfilling requests from a variety of sources through our ticketing system. This will include :

Executing all tasks assigned by the Area Manager diligently on schedule and to the highest standard.

Working with team members to achieve daily weekly and monthly targets.

Participating in meetings and voicing concerns as well as suggestions for improvement.

Answering or escalating concerns and queries from clients or other stakeholders.

Completing a range of administrative and management tasks.

Maintaining a high level of professionalism while representing the company.

Expanding skills by attending workshops and training sessions.

Effectively managing your time by prioritizing urgent tasks.

Assisting the Area Manager as required.

Supplemental Job Functions :

Perform additional duties as directed by senior management.

Qualifications :

Education and Experience

An Area Assistant should possess a high school diploma or GED and have two years working experience.

Prior school internships and insurance related classwork will be considered in lieu of experience.

Knowledge Skills & Abilities

Apply common sense understanding to carry out instructions furnished in written oral or diagrammatic form.

Direct others with instructions furnished in written oral or diagrammatic form.

Work in a fast paced team environment with minimal direct supervision.

Good attention to detail and the ability to organize their day and week to accomplish the mission of 100% on time delivery.

Fluency in Microsoft Outlook Word and Excel.

Pass a pre-employment drug screen and background check.

Work Environment :

Equipment Tools & Work Aids

General office equipment including a PC laptop and printer.

Working Conditions and Environmental Hazards :

Inside working conditions 100% of the time.

Physical Requirements :

Repetitive motions : Making substantial movements (motions) of the wrists hands and / or fingers while using a computer or similar user interface. Sedentary work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Management Authority :

Supervises- None

Supervised by- Area Manager or designated Area Supervisor

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us :

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including :

Physical Wellness : Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness : Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness : Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care : Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

California Residents : Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy .

Recruitment Fraud : Please visit here to learn more about our Recruitment Fraud Notice .

Welcome your new opportunity awaits you.

Required Experience :

IC

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1