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Retail Operations Specialist

Retail Operations Specialist

NikeBeaverton, OR, US
30+ days ago
Job type
  • Full-time
Job description

North America Store Operations Process Optimization Specialist

We are seeking a North America (NA) Store Operations Process Optimization Specialist to enhance our store workload management, store tests, and support our Workload & Communications team. This role will involve developing tools, systems, and processes to streamline project management within the NA Store Operations team. The ideal candidate will become proficient in Back-of-House (BOH), Front-of-House (FOH), Technology, and Online-to-Offline (O2O) operations to drive project success in the NA geography (geo).

As a NA Store Operations Process Optimization Specialist, you will :

  • Review, assess, and carry out requests aligned with Store Operations priorities
  • Aid in delivering tasks to our stores, ensuring adherence to established processes
  • Elevate the store experience through process optimization
  • Create and maintain comprehensive project and process documentation
  • Manage multiple tasks simultaneously within the Workload Management & Communications Team

One of the great things about this position is you will get the opportunity to work in partnership with several cross-functional teams across the Company. You will collaborate cross-functionally within NA Store Operations to support key initiatives and milestones. Your partners will include :

  • Brand Marketing
  • Visual Merchandising
  • Human Resources (HR)
  • Learning and Development
  • Technology
  • Nike.com
  • Global Partners in Business Operations (Biz Ops)
  • Analytics and Operations

    • What you bring :

  • A passion for Athlete, Sport, and Culture
  • Bachelor's degree required in the relevant or a related field, or any acceptable combination of education, experience, and training
  • At least 2 years of project management experience
  • Excellent interpersonal skills with dedication to foster cross-functional teamwork and an open, positive, and collaborative environment
  • Retail experience is preferred, but not required
  • A passion for operations and an understanding of program interdependencies
  • A positive mindset with proven ability to flex and adapt to changing business needs while maintaining creative quality
  • Outstanding written communication, time management, and organizational skills
  • Ability to collaborate cross-functionally
  • Advanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and Keynote
  • Experience with project management tools such as Smartsheet, Airtable, Jira, and Confluence
  • Laser-sharp focus to work quickly and efficiently under tight time frames
  • Ability to travel occasionally, as needed

    • If you are passionate about optimizing store operations and possess the skills to drive our projects forward, we invite you to apply and join our dynamic team! We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

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    Operation Specialist • Beaverton, OR, US