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One Stop Operations & Program Compliance Coordinator

One Stop Operations & Program Compliance Coordinator

West Central Planning & Development DistrictHot Springs National Park, AR, US
2 days ago
Job type
  • Full-time
Job description

One Stop Operations & Program Compliance Coordinator

The One-Stop and Program Compliance Operator serves a dual leadership role by overseeing operational coordination of the region's One-Stop delivery system and ensuring compliance with state and federal workforce regulations. This position reports to the Director of Workforce Development and works closely with One-Stop partners, training providers, and the Workforce Development Board to promote seamless service delivery, maintain regulatory alignment, and support continuous improvement.

The Compliance plays a key role in board governance, partner engagement, customer service quality, workforce center certification, and compliance with WIOA and related policies. The position requires a balance of strategic oversight and on-the-ground engagement across multiple Arkansas Workforce Center locations.

Duties and Responsibilities of a One Stop Operations & Program Compliance Coordinator :

  • Ensure compliance with federal and state workforce regulations (WIOA); assist with developing and maintaining local and regional plans, policies, and internal reviews.
  • Provide administrative and governance support to the Workforce Development Board and its committees, including meeting coordination, documentation, membership tracking, and board certification.
  • Monitor legislative and policy changes and assist with local implementation; maintain performance and compliance records.
  • Coordinate the local One-Stop delivery system in alignment with 678.620, including MOU and Infrastructure Funding Agreement (IFA) execution and partner engagement.
  • Support integration of services across partners and agencies; conduct site visits and maintain a physical presence at Arkansas Workforce Centers to ensure system alignment and operational consistency.
  • Coordinate and support preparation for center certification reviews, including assembling required documentation, facilitating partner participation, and reporting to the Workforce Development Board on readiness and compliance outcomes.
  • Complete and submit monthly foot traffic and operational reports for Workforce Centers.
  • Collect and analyze customer feedback; prepare reports for the board and identify service improvement opportunities.
  • Contribute to the board's strategic plan by facilitating staff development initiatives and supporting planning sessions.
  • Work with training providers to ensure complete submissions in Arkansas JobLink (AJL) for initial and continued eligibility.
  • Verify program alignment with in-demand occupations and present applications to the board's Planning / Performance / Finance Committee for ETPL decisions.

Minimum Qualifications of a One Stop Operations & Program Compliance Coordinator :

  • Bachelor's degree in public administration, general business, workforce development, or a related field; and at least three years of experience in workforce compliance, program coordination, or One-Stop operations. (Equivalent experience or education may be considered.)
  • Strong verbal and written communication skills.
  • High level of computer literacy; capable of producing polished, professional documents and working with data systems (e.g., AJL).
  • Demonstrated ability to manage multiple priorities, meet deadlines, and work with a broad range of stakeholders, including state agencies, training providers, and board members.
  • Willingness to travel regionally and maintain an active, physical presence at Arkansas Workforce Centers.
  • Perform other related duties as assigned to support the mission and operation by the Director of Workforce Development.

    • About the West Central Arkansas Workforce Development Area

    The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.

    WCAPDD / Arkansas Workforce Center is an "equal opportunity employer / program," and "auxiliary aids and services are available upon request to individuals with disabilities." Arkansas Relay Service : 1-800-285-1121 (Voice) 1-800-285-1131 (TDD) or TDD 711.

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    Compliance Coordinator • Hot Springs National Park, AR, US