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Customer Care Supervisor
Customer Care SupervisorVirtualVocations • Saint Paul, Minnesota, United States
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Customer Care Supervisor

Customer Care Supervisor

VirtualVocations • Saint Paul, Minnesota, United States
7 days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Care Supervisor to lead and support a team of Customer Care Specialists.

Key Responsibilities

Hire, coach, and develop Customer Care Specialists

Monitor and review customer interactions across various channels and provide real-time feedback

Investigate and resolve customer service complaints while ensuring adherence to service policies

Required Qualifications

Experience in team management and development

Proficient in using multiple software programs for customer service

Familiarity with Microsoft Office Suite is preferred

Ability to adapt to change and maintain a professional demeanor

Flexibility with work schedule is preferred

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Customer Care Supervisor • Saint Paul, Minnesota, United States

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