System Specialist

POSITION : Systems Specialist II

DEPARTMENT : Operations

CLASSIFICATION : Non-exempt

SUMMARY :

General Responsibilities :

The Systems Specialist is responsible for installation of systems and service installed jobs, including job start-up, checkout, and troubleshooting. This position handles emergency calls as directed and performs troubleshooting to resolve problems, referring more complex problems to supervisor. This position has the responsibility for larger and / or multiple jobs, additional service work, greater technical skills, and additional customer interaction than the Systems Specialist position.

Reports to : Controls Field Manager

Direct reports : None

Direction : General supervision

MAJOR RESPONSIBILITIES :

50% Programs and installs systems and service installed jobs.

• Performs start-up and check out of systems and service installed jobs, as assigned.
• Loads panels with database and initial check out.
• Trouble shoots programs written by engineers.
• Runs conduits for installation of controls.
• Performs wiring checkout and assists in automation systems start-ups.
• Coordinates electrical installation with electrical contractor on the jobsite as directed.
• Completes final critical adjustments and calibration on automation systems following installation and preliminary set up.
• Makes recommendations to superior regarding changes, improvements or installation of automation system on basis of own findings in the course of assignment.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Follows all proper clothing and safety requirements.

25% Provides customer service by responding to services calls to build and maintain customer relationships.

15% Manages projects to ensure quality outcomes, on time delivery, within budget expectations.

10% Provides technical assistance and training as needed.

QUALIFICATIONS : Education

Skills and Experience

Certificates, Licenses, Registrations

Other Requirements

Training and development :