NOC ENGINEER I

This position is open to candidates in the Plano, TX and Alpharetta, GA markets

Position Overview

This NOC Engineer I position is responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills to perform in-depth troubleshooting of all issues that arise.

Essential Job Functions

Network Operations Engineer-Level 1 is responsible for the continuous monitoring and management of the customer networks to ensure alarm receipt and processing procedures are followed. The position will be responsible for generating and processing tickets for technical support and service. Position will identify alarms, raise requests and will perform basic diagnostics of the problem and dispatch it as required to the appropriate Carriers or to dispatch field service technician and / or parts. Other activities may include :

• Provides technical feedback to engineering concerning design / product changes / enhancements.
• Performs the responsibilities in a high pressure, short timeline environment, which includes managing and responding to aggressive customers.
• Understands, applies and maintains network standards as documented by Architecture & Engineering.
• Conducts detailed MOP reviews and MOP de confliction to ensure minimal customer impact during scheduled maintenances

Requirements

Although not compulsory the following would be ideal

Interpersonal Abilities

Knowledge, Skills or Abilities

Other Skills / Abilities

Physical Requirements