Clinical Application Specialist - Remote (CA or AZ-Based)

Job Description

Job Description

Description :

Company : Visionix USA

Location : Remote (Must reside in California or Arizona)

Travel : 100% of the time

About the Role

We are seeking a highly skilled and experienced Clinical Application Specialist (CAS) to join our team. This is a remote role with frequent travel across the United States. The ideal candidate is a certified ophthalmic technician or clinical educator with strong presentation skills, a deep understanding of ophthalmic technology, and a passion for customer education and support.

As a Clinical Application Specialist, you will be responsible for delivering a best-in-class installation and training experience to customers across the U.S. This includes hands-on setup, clinical education, and ongoing support for Visionix and Optovue product lines.

Requirements :

Key responsibilities include

• Unpack, Install, configure, and train customers on a variety of diagnostic devices, including :
• Visionix systems (VX650, VX130+, VX120DE, VX110, VX65, EyeRefract)
• Optovue OCT systems (iVue80, iScan80, iFusion80, Solix)
• Nexy, WAM-5500, and additional systems as the portfolio grows
• Deliver product training to physicians and staff to ensure proper usage and optimal patient outcomes
• Perform data transfers and system networking (in collaboration with customer IT teams)
• Troubleshoot installation or setup issues and escalate as needed to service or R&D teams
• Support the sales team with the installation and clinical issues.
• Manage and book all travel arrangements in accordance with company policy
• Complete and submit training documentation in a timely manner (within one week)
• Provide outstanding customer service and act as a clinical resource post-installation
• Support trade shows, international client training, and clinical research data collection
• Assist with the tracking of installation and training paperwork to keep outstanding compliance with regulatory.
• Assist in the development of training materials (written and video)
• Represent the Clinical Applications department in product development and internal meetings
• Maintain professionalism and a clean, organized installation area
• Stay adaptable with evolving product lines and new technologies
• Extensive travel will be required. (Including some weekends)
• Assist in other projects or duties, as requested

Qualifications

Why Join Visionix USA?

Benefits

Equal Opportunity Employer

We are an Equal Employment Opportunity and Affirmative Action Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability.