SR Project Manager

Lumen Job Opportunity

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The position focuses on handling executive-level customer escalations, which may originate from sales, customer advocacy groups, or senior leadership, as well as service delivery escalations. The role emphasizes thorough communication and rapid issue resolution, including root cause analysis and process improvement discussions.

The Main Responsibilities

The main responsibilities include :

• Drive escalations for the quickest possible resolution.
• Collaborate with other teams to expedite tasks and ensure progress.
• Proactively inform teams about upcoming escalations.
• Conduct root cause analysis and work with teams to identify process improvements.
• Support educational projects to prevent future escalations and deliver presentations to sales and customer success teams about service delivery processes.
• Cultivating relationships with internal and external teams is highlighted as a key responsibility for this role, specifically involving collaboration with provisioning and field teams to ensure effective communication and coordination.

What We Look For in a Candidate

We are looking for candidates with :

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges :

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.