Hybrid Customer Care Coordinator

Job Description

Job Description

Hybrid Customer Care Coordinator

Location : Kansas City, MO / Hybrid (Remote & Onsite)

Department : Patient Services, Vital Tears

Job Type : Full-Time | Hybrid Work Schedule Monday-Friday 10 : 30am-7 : 00pm CST

About the Role

Are you looking for a hybrid role where you can make a meaningful impact while enjoying work-life balance? We're seeking a Hybrid Customer Care Coordinator to join our mission-driven team supporting patients and healthcare partners nationwide.

If you are ready to grow in a supportive, healthcare-focused environment, this hybrid opportunity offers the best of both worlds - teamwork, purpose, and flexibility. This is an entry-level position, perfect for individuals with experience in customer service, retail, or front desk environments - your people skills and problem-solving abilities can easily transfer to this role!

What You'll Do

Serve as a key connection point for patients, physicians, and partner facilities - handling questions, updates, and issues professionally and compassionately.

Manage order details, shipments, and account data across multiple systems while maintaining accuracy.

Support patients every step of the way, ensuring a smooth experience from first call to final follow-up.

Process payments, monitor accounts, and communicate with patients regarding billing or order updates.

Collaborate daily with internal teams (Finance, Quality, Business Development, Lab) to ensure all steps are completed efficiently.

Participate in a hybrid workflow , alternating between remote and in-office collaboration to maximize efficiency and connection.

Handle a mix of inbound and outbound calls to schedule, resolve, and follow up with patients and partners.

Proactively identify process improvements and contribute to a culture of service excellence.

What You'll Bring

At least 1 year of experience in customer service, retail, hospitality, front desk or call center environments.

Excellent communication and problem-solving skills - you know how to de-escalate situations and create positive experiences.

Strong computer literacy; comfortable using multiple screens, databases, and Microsoft Office tools.

Great organizational and time management skills with attention to detail.

Ability to thrive in a hybrid setting , managing independent work and in-person collaboration seamlessly.

Reliability, professionalism, and a positive attitude when supporting patients and partners.

Flexibility to work rotating weekends or evenings when needed.

Why You'll Love Working Here

At Vital Tears , we're proud to offer a hybrid environment that values teamwork, flexibility, and purpose. You'll be part of a compassionate, fast-growing team that supports patients nationwide - and you'll do it while balancing remote work and meaningful in-office collaboration.

We take care of our people the way we take care of our patients - with commitment and care.

We cover health, dental, and vision insurance for all full-time employees.

Enjoy an amazing benefits package designed to support your well-being and work-life balance.

Be part of a positive, team-oriented culture where collaboration and kindness matter.

Participate in fun team activities and company events that keep our workplace connected and engaging - even in a hybrid setting.

If you enjoy problem-solving, helping others, and contributing to a greater mission, apply today to join our hybrid healthcare support team!

Job Posted by ApplicantPro