Mgr,Clinical Administration

Clinical Enterprise Manager

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location : 46 Prince St, Ste 3001, Rochester, New York, United States of America, 14607

Opening : Regular

Time Type : Full time

Scheduled Weekly Hours : 40

Department : 900070 Ctr Comm Health & Prevention

Work Shift : UR - Day (United States of America)

Range : UR URG 112

Compensation Range : $70,197.00 - $105,295.00

Responsibilities

With significant latitude for independent judgement, manages the clinical enterprise at the Center for Community Health & Prevention (CCHP) and oversees the processes to ensure error free service, quality and operations. This position has programmatic, fiscal and strategic responsibility for clinic operations and is the general point of contact for all general contractual and financial issues. Works closely with CCHP's Medical Director Clinical and Community Programs and CCHP's Sr. Director of Operations & Strategic Planning to operationalize the strategic aims set by the Center Director. Ensures program staff, clinical dietitians, MD's and NP are engaged and supported to provide world class lifestyle interventions to promote wellbeing in our community and for University of Rochester employees and their families. Clinic is located at the Center for Community Health & Prevention on Prince Street, in Rochester.

Essential Functions

• Directs all business and administrative processes for the clinical enterprise. Supervises intake staff, department Administrative Assistant and Referral Coordinator and oversees the clinic's service delivery process. Provides leadership and directs day-to-day operations and research integration activities including HR practices, compliance, intake, clerical, billing, appointment scheduling, client and research subject assessments, cash collection processes, facilities, authorizing expenditures and sign off on reconciliation of expenditures and revenue. Participates in establishing and managing the operating budget and setting goals for clinical revenue. Assigns work, identifies daily priorities, problem solves as necessary.
• Responsible for designing, managing and deploying clinical quality assurance activities to administrative staff, account patient representatives, research assistants, students and clinicians. Establishes metric and evaluation processes, analyzes and tracks results and trends for patient / client / research subject satisfaction, referral patterns and appropriateness of program admissions, appointment timelines, accuracy of billing, and documentation. Monitors and trains staff on use of billing codes, HIPPA and PHI management and compliance. Establishes, manages and provides analysis of referral tracking and prepares operating reports for senior management. Coordinates problem solving teams and has shared responsibility for assigning actions with Executive and Physician Directors.
• Fields inquiries for new business opportunities from internal departments and external community partners. Establishes processes for clinical collaborations. Collects data, prepares reports, prepares presentations, sets meeting agendas. Informs clinicians of availability to participate in collaborative initiatives, monitoring clinical billing and patient wait times. Develops and schedules roll-out.
• Establishes and maintains effective communications channels with all clinicians and researchers, third party vendors and employer contracts. Engages TAR and remote working staff to keep them informed of all clinic developments.
• Participates in the strategic planning process for the Clinic, linking programs to the mission and vision of the CCHP. Identifies and develops community partnerships, addressing health disparities, bridging research and grant activities with community-based health improvement programs.
• Proactively keeps informed of trends and developments in lifestyle management interventions, identifying emerging practices for new clinical program development. Additional duties as assigned.
• Other job duties as assigned.

Minimum Education & Experience

Knowledge, Skills and Abilities

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military / veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.