Helpdesk Technician (Tier 1)

Digital Guru is looking for a  Tier 1 Bench & Helpdesk Technician  to join our team in Edina, MN, Fergus Falls, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You’ll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues.

Responsibilities :

• Diagnose and repair desktops, laptops, and peripherals
• Configure new systems (OS install, drivers, apps, security)
• Perform firmware / BIOS updates and hardware diagnostics
• Prepare systems for delivery and maintain a clean work area
• Track inventory and update asset records
• Answer customer calls and create / update tickets in Syncro
• Resolve Tier 1 issues (password resets, printer problems, basic app / network issues)
• Escalate complex issues to Tier 2 / 3 as needed

Requirements

Requirements :

Benefits