Associate Team Leader

Associate Team Leader

Our company at H&R Block believes in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to create a high performing, connected culture, where everyone feels like they belong. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, you will support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You will begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April. It would be even better if you also had experience supervising or managing people and a history of delivering outstanding customer experiences.

What you'll bring to the team :

Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

Serve as point of contact for onsite escalated client service concerns

Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

Lead daily huddles and communicate essential information to office associates

Your expertise :

Prior experience working in customer service or similar role

Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

Demonstrated ability to work independently with minimal supervision

Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

High school diploma / equivalent or higher

Why work for us :

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

Employee Assistance Program with Health Advocate.

Wellbeing program, BetterYou, to help you build healthy habits.

Neurodiversity and caregiver support available to you and your family.

Various discounts on everyday items and services.

Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

Click here to checkout all available benefits.