Lead Technical Support Engineer

A company is looking for a Lead Technical Support Engineer - eSign.

Key Responsibilities

Serve as the primary point of contact between Support and Product / Engineering for the eSign ecosystem

Assess and improve the overall eSign Support experience by identifying systemic issues and proposing scalable improvements

Act as a subject matter expert for eSign, providing expert-level guidance and resolving advanced technical issues independently

Required Qualifications

Bachelor of Science degree in Computer Science, Engineering, or a related technical subject area

8+ years of SaaS troubleshooting experience in a Technical Support capacity or similar role

Experience troubleshooting web-based environments, including HTTP, JSON, SAML, OAuth, HTML, and CSS

Proficient knowledge with the eSign product

Ability to participate in limited on-call rotations (evenings / weekends)