HELOC Analyst

HELOC Analyst

The HELOC Analyst is responsible for ensuring HELOC specific and inter-departmental processes and controls are functioning efficiently and effectively to proactively prevent fraud from occurring. In addition, this position will focus on the management of project related activities as it relates to HELOC Fraud prevention process improvements as well as client driven process enhancements.

Job Responsibilities

• Reviews, resolves, documents and evaluates trending reports related to client, customer and internal requests submitted via the designated HELOC e-mail addresses while proactively documenting potential fraud
• Assesses the procedural, financial and reputational risks related to new compliance, client and internal requirements on existing HELOC procedures to determine impacts of implementation on Fraud avoidance and awareness
• Interacts with customer facing business units (i.e. Collections, Customer Interaction) to identify, quantify, validate, discuss, research and resolve customer and / or client related fraud issues escalated through both verbal and written communications
• Interacts with Legal, Audit, Compliance and BSA to assess, strategize, develop, test and report upon Fraud controls related to HELOC processes and other industry defined HELOC threats
• Conducts a review of existing HELOC policies, procedures and controls, at least annually, to ensure documents are updated, relevant and representative of the processes and controls being performed by the HELOC team in order to prevent fraud losses
• Provides HELOC Fraud related project management support to ensure defined projects are properly documented, tracked, managed, tested and communicated to both internal and external stakeholders
• Researches, reviews and where appropriate, escalates potential fraud related matters as identified through internal and external resources
• Researches, reviews and drafts response to internal and external fraud requests and findings
• Coordinates loan renumbering events for clients and borrowers when fraud is detected
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for clients reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Skills

HELOC, mortgage services, fraud, fraud detection, mortgage servicer, mortgage operations, MS Office Suite, loans, loan servicing

Additional Skills & Qualifications

It is critical that you have an understanding of the following : Requirements under the Truth and Lending Act (TILA) specifically, billing errors and resolution and the treatment of credit balances.

Pay and Benefits

The pay range for this position is $28.00 - $40.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off / Leave (PTO, Vacation or Sick Leave)

Job Location

This is a hybrid position in Tempe, AZ.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.