Endpoint Automation Engineer

CONTEXT

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Connectivity & Workplace – Endpoint Automation Engineer

Richemont | Shelton, CT

Reports to : Technical Team Lead

Role Overview

As an Automation Engineer within the Connectivity & Workplace – EndPoint Solutions teams at the Group Technology department you will play a pivotal role in enhancing the department's operational efficiency through automation. This will include but are not limited to :

• Participating and implementing automation solutions.
• Developing self-service and packaging solutions related to product enhancement requests.
• Executing problem resolution and change management.
• Driving innovation and planning activities with agile mindset and tools.
• Support & monitoring tasks related to scripting and platform maintenance including

Incident response.

You will work as a key driver to streamline automation capabilities for all IT teams worldwide and specifically to the EndPoint Solutions teams. Generally, as part of your overall accountability you are responsible for the health, operational stability and IT security of the provided services and technologies within your scope. Within the EndPoint Solutions Automation team, it is expected that you work on the service and process improvements as well as advertising in a consistent and regular way about the team’s achievements and services. In this context you will interact transversely across the wider remit of Group Technology.

Responsibilities

Service Excellence At the heart of the EndPoint Solutions teams, your actions will have a direct impact on our deliverables, as well as affecting all other IT teams services generally. Therefore, these must be dealt with in a timely and effective manner according to the KPI’s / SLA’s in place, and with an overall focus on quality and security in all that is done

You are expected to be a team player for your respective scope of responsibilities and be instrumental in helping the evolution of the team, with the improvement of processes, bringing ideas and innovation and also by having a proactive attitude in order to provide a better quality of service, and ultimately lead to engineering excellence

Systems Administration This includes supporting and performing Administration, Maintenance and Support actions for the EndPoint Solutions automation team’s infrastructure as well as ensuring IT security in all aspects of the work. You will be accountable for a Sub-set of the supported platforms to ensure respective platform stability, evolution, and sustainability

You will be accountable and responsible to ensure that for all technologies and tools, the associated processes, documentation as well as tasks are maintained and kept up to date. Additionally, all monitoring and pro-active reporting for these

solutions need to be in place, and the health and capacity management of said tools and platforms should be ensured

Technical Knowledge and Continuous Improvement You will be fully responsibility for the technologies and products assigned to you to ensure operational and scripting stability and standardization

You will also be responsible and accountable for the knowledge transfer within the team as well as outside of your immediate team. This knowledge transfer may be in the format of formalizing content into presentations, coaching sessions or other knowledge sharing practices

You are responsible for raising and taking an active part for any product enhancement or remediation actions

You should help drive the team’s evolution by identifying and fostering any technical or non-technical innovation under your scope as well as alerting about any risks related to those technologies

Qualifications

Education :

Minimum Higher Diploma, bachelor’s degree in computer science or equivalent.

At least 2 years of experience as an IT developer.

Technical Scope (Candidates should have solid experience of at least two or more technologies listed below by priority order) :

Nice to have

Professional Certifications (nice to have) :

Solid knowledge of IT Service Management (ITSM) principles and practices :

Soft-Skill area

The job holder is a strong believer in human values such as honesty and fairness that he / she will share and demonstrate when being part of our team and ultimately lead by example on these values

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and (k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.