Community Health Worker

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW's work in a team-based structure and spend the majority of their time in the community engaging directly with members. Interesting in learning to work with medically complex patients who may be experiencing significant addiction and / or behavioral health conditions is important for this role. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8 : 00am - 5 : 00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 11000 Optum Cir, Eden Prairie, MN 55344. This position is a field-based position with a home-based office. You will work from home when not in the field. We offer weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. This position is Field Based in the Minneapolis-St. Paul Metropolitan area and requires regular travel to various locations as part of your daily responsibilities. If you reside in St Paul, Minnesota Metropolitan Area , you'll enjoy the flexibility to telecommute

• as you take on some tough challenges. Primary Responsibilities : Create a positive experience and relationship with the member Help member set goals and develop a care plan to achieve those goals Proactively engage the member to manage their own health and healthcare Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician As needed, help the member engage with mental health and substance use treatment Support the member to ensure pick-up of their prescriptions Provide member education on community resources and benefits Conduct post discharge activities from hospital facility and support connection to social services Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community Partner with care team (community, providers, internal staff) Knowledge and continued learning of community cultures and values May conduct Health Risk Assessments (HRA) if needed You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications : High School Diploma / GED or higher 6 months of Field-based experience of community advocacy Must be 18 years of age OR older Must have resided within the local community for 2 years Must reside in Minneapolis-St Paul Metropolitan area or the surrounding communities Ability to travel locally, up to 100 miles round trip and up to 75% of the time Access to reliable transportation & valid US driver's license that will enable you to travel to client and / or patient sites within a designated area Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8 : 00am - 5 : 00pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications : Bilingual English / Spanish Proficiency Knowledge and / or experience with behavioral health or substance use disorders Care management experience CHW Accreditation Experience working in Managed Care Knowledge of Medicaid and / or Medicare population Knowledge of culture and values of community Familiarity with the resources available in the community Soft Skills : Communication skills Comfortable utilizing phone as a primary work tool Ability to keep all company sensitive documents secure (if applicable) Telecommuting Requirements : Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. RPO RED