Customer Success Program Associate
VirtualVocationsLowell, Massachusetts, United States2 days ago
Job type
- Full-time
Job description
A company is looking for a Senior Associate, Customer Success Readiness Program Management.
Key Responsibilities
Compile and analyze data related to customer satisfaction and performance
Streamline data insights into actionable feedback for operational enhancements
Coordinate cross-organizational resolution efforts for issues and escalations
Required Qualifications
Bachelor's Degree or equivalent experience
2+ years of experience in Customer Success, Program Coordination, Operations, or Analytics
Proficiency in Microsoft Excel, PowerPoint, and data visualization tools
Experience in cross-functional environments managing multiple priorities
Strong analytical skills and proficiency in Excel for data analysis
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Program Associate • Lowell, Massachusetts, United States
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