Public Safety Telecommunicator Supervisor

Public Safety Telecommunicator Supervisor

The Public Safety Telecommunicator Supervisor is responsible for the supervision of the 911 Emergency Communications Center for Police, Fire, and Emergency Medical Services, as well as other City departments. This is a safety-sensitive position. The full salary range for this position is stated above. The 2026 salary range will be $44.75 to $57.29 per hour ($93,080 to $119,163.20 annually). The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee's level of proficiency and usage.

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission : Westminster's purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service Pride Integrity Responsibility Innovation Teamwork). This position is public safety in nature and supports both the Police and the Fire Departments and as such : this position supports the goals of the Police Department, which is To Provide Law Enforcement Excellence in Community Safety and Service through Vigorous Policing, Professionalism, Leadership, and Innovation. The Department is responsible for enforcement of State Laws and Westminster Municipal Ordinances pertaining to criminal and traffic issues, and to uphold the Constitution of the United States, the State of Colorado, and the Charter of the City of Westminster. The Department is primarily focused on public safety, maintaining peace and order, prevention of crime, and the apprehension of criminals. This position promotes the mission and values of the City of Westminster by supporting the goals of the Fire Department, which is responsible for providing timely emergency response to fire and emergency medical calls; ensuring the safety of personnel, citizens, and visitors to the community; and educating residents and business owners on fire safety, emergency medical prevention, and emergency preparedness. Every employee is accountable to :

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support and promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

General competencies - Every employee in this position is accountable to :

Job specific - Every employee in this position must be able to :

Leadership / Supervisory - Every employee in this position is accountable to :

Essential Job Functions, Duties, Responsibilities, and Tasks :

1. Provides direction, instruction, and supervision for emergency dispatch personnel, including :

2. Performs tasks related to 911 emergency communications, including :

3. Maintains regular and punctual attendance

Position requirements / working conditions / pre-employment requirements :

Education