Reconstruction General Manager

Job Title

Reconstruction Department Manager

Location

Norfolk, Virginia

About Us

Rainbow Restoration of Norfolk is a full-service restoration company handling large volumes of reconstruction work. We are committed to delivering high quality, on-time, customer-focused outcomes. We currently run up to ~50 reconstruction jobs at any time, with five Project Managers leading those projects. We are seeking an experienced leader to run our reconstruction department, ensuring coordination, profitability, client satisfaction, and operational excellence.

Position Overview

We are seeking a seasoned Reconstruction Department Manager with at least 10 years of full reconstruction experience and minimum 5 years managing / project leading teams of Project Managers in a restoration / reconstruction environment. The ideal candidate will oversee all aspects of the reconstruction department : aligning goals, ensuring smooth operations, meeting deadlines, maintaining high customer satisfaction, and driving profitability. This is a leadership role combining hands-on project oversight with strategic department management.

Key Responsibilities

• Lead, mentor, and manage a team of Project Managers : provide direction, performance reviews, coaching, etc.
• Oversee & coordinate the workflow across ~50 concurrent jobs : scheduling, resource allocation (labor, materials, subcontractors), logistics, quality control.
• Develop and refine standard operating procedures / workflow for reconstruction department to ensure consistency, efficiency, safety, and compliance.
• Track job profitability : review budgets, change orders, cost control, cost forecasting. Identify and act on underperforming jobs.
• Ensure customer satisfaction : handle escalations, ensure communication between customers and project managers, ensure expectations are met or exceeded.
• Monitor and ensure deadlines are met : schedule tracking, identifying and resolving delays proactively.
• Liaise with Estimating, Insurance, Subcontractors, Vendors to ensure that reconstruction work aligns with estimates and contracts.
• Ensure quality standards (materials, workmanship, safety) are adhered to.
• Reporting : produce regular reports (weekly / monthly) on job status, profitability, resource utilization, risk areas.
• Communicate clearly with all stakeholders : internal team, field staff, clients, vendors, insurance adjusters.
• Continuous improvement : suggest and implement process improvements, technology / tools optimizations, training.

Qualifications & Experience

Compensation & Benefits

Key Performance Metrics (KPIs)

Working Conditions

How to Apply

Please send your resume, a cover letter highlighting your relevant reconstruction leadership experience, and examples of how you have improved profitability / process in previous roles to norfolk@rainbowintl.com or attach to job posting.