Email/Chat Support SpecialistLaka Group • Miami, FL, us
Email / Chat Support Specialist
Laka Group • Miami, FL, us
21 hours ago
Job type
- Full-time
- Quick Apply
Job descriptionExcellent written communication skills in English Proven experience in customer service or support role Ability to multitask and prioritize in a fast-paced environment Familiarity with CRM systems and help desk software Basic knowledge of Civil Engineering terminology is a plus High school diploma or equivalent required Associate's or Bachelor's degree in a related field preferred Minimum of 1-2 years of experience in customer support Strong problem-solving skills and attention to detail Competitive salary and benefits package Opportunities for career growth and development Collaborative and inclusive work environment Work-life balance initiatives High school diploma or equivalent required Associate's or Bachelor's degree in a related field preferred Minimum of 1-2 years of experience in customer support Strong problem-solving skills and attention to detail Competitive salary and benefits package Opportunities for career growth and development Collaborative and inclusive work environment Work-life balance initiatives
Job Description
This is a remote position.
Join our dynamic team at Laka Group SRL as an Email / Chat Support Specialist in the Civil Engineering industry. In this role, you will play a crucial part in providing exceptional customer service through email and chat communication channels.
Location : United States (Remote)
Pay : $30 - $33 per hour
Responsibilities :
- Respond to customer inquiries and issues promptly and professionally via email and chat
- Provide accurate information and solutions to customers regarding products and services
- Assist customers with order processing, account management, and technical support
- Escalate complex issues to the appropriate teams for resolution
- Maintain detailed records of customer interactions and transactions
Requirements :
Qualifications :
Benefits :
Requirements
Benefits
Requirements
Excellent written communication skills in English Proven experience in customer service or support role Ability to multitask and prioritize in a fast-paced environment Familiarity with CRM systems and help desk software Basic knowledge of Civil Engineering terminology is a plus
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Support Specialist • Miami, FL, us