Customer Service Representative

Job Description

Customer Service Representative (Women’s Apparel Brand)

We’re seeking a proactive and customer-focused Customer Service Representative to support a growing women’s apparel brand. The ideal candidate has a passion for fashion, excellent communication skills, and experience managing customer inquiries across multiple platforms. This role plays a key part in ensuring every customer enjoys a seamless and positive brand experience.

Key Responsibilities

• Respond promptly to customer inquiries via email, social media (Instagram DMs), and ticketing platforms.
• Manage orders, returns, and exchanges through Shopify and AfterShip .
• Track and resolve shipping or fulfillment issues in coordination with the warehouse team.
• Maintain accurate customer records and communication logs in HappyFox .
• Engage with the online community and assist customers via Instagram DMs in a brand-appropriate tone.
• Collaborate cross-functionally with marketing, operations, and e-commerce teams to ensure customer satisfaction.
• Identify recurring issues or feedback trends and share insights with the leadership team to improve processes.

Qualifications

Location : Northridge, CA (Onsite, Monday–Friday, 8 : 00 AM–5 : 00 PM)

Schedule : Full-time, 40 hours per week

Duration : Contract through January / February 2026

Pay Rate : $21 / per hour