Customer Success Associate, Germany

Wayflyer Sales Role

This is a sales role. You bring a strong hunter mentality, actively identifying upsell and growth opportunities.

Your main responsibility is managing a large portfolio of existing customers, with a focus on upselling, renewals, reducing churn, and delivering an outstanding customer experience- empathetic, solution-oriented, and customer-first.

You'll confidently discuss business metrics, cash flow, sales cycles, marketing strategies, and financial products with a wide range of customers. You'll also help them use Wayflyer dashboards effectively and build true product expertise.

We set the bar high for customer satisfaction (currently 4.9 stars on Trustpilot).

What Makes You a Great Fit

• At least 1 year of experience in a customer-facing role (Sales, Account Management, Consulting, etc.)
• A self-driven, proactive, team-oriented mindset with fresh ideas for improving customer retention and product adoption
• Fluent English (spoken and written) so you can collaborate confidently with our global teams and communicate clearly across the business.
• Proven ability to build strong internal and external relationships
• A track record of hitting targets while delivering excellent customer service, ideally in a startup or scale-up
• Basic knowledge of finance and accounting (a plus)
• The ability to stay calm and solution-focused in challenging customer situations
• An analytical, data-driven approach with an eye for revenue opportunities
• Experience with Google Ads and Facebook Ads (nice to have)

The Perks of Being at Wayflyer

Time Off That Matters: Recharge with 25 days of paid annual leave, plus public holidays.

Your Wellbeing: Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.

Comprehensive Health & Protection: Stay covered with private healthcare, life insurance, and critical illness cover.

Secure Your Future with Our Pension Plan: Our pension plan helps you build a strong foundation for tomorrow, starting today.

Family-First Policies: We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.

Share in Our Success: With our equity scheme, you're not just an employee; you're a stakeholder in our journey.

Work From Abroad!: Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.

Global Offices and Working Policy:

Dublin, Our Buzzing HQ: Our headquarters operates a hybrid model. The number of in-office days depends on your team, but the majority of teams and our SLT are typically in 3-4 days per week, giving you valuable exposure to senior leadership.

London, One Big Family: Home to around 30 employees, our brand-new London office also runs on a hybrid model. You'll often find our CEO working alongside the team with regular visits.

Sydney, Small but Mighty: Our close-knit Sydney office has around 20 employees and follows a flexible hybrid model, fostering strong collaboration.

Charlotte, our new US hub: We've opened our doors in the heart of Uptown Charlotte, with a brand new space designed to foster in-person collaboration, while supporting hybrid flexibility.

Remote, Across the US & Europe: The majority of our Tech org works remotely across the UK and Europe, coming together throughout the year for off-sites, company kick off and technical kick off. We also have a growing number of remote team members across the US.

How We Handle Your Personal Data: By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our privacy team at privacy@wayflyer.com or review our privacy notice at https://wayflyer.com/privacy-notice.