Healthcare Operations Lead - San Francisco - Remote (US)
Build the systems that let us scale care without losing the human touch.
Location : Ideally San Francisco, but open to remote across U.S.
Type : Full-time (open to contract-to-hire) hands-on, not a people-manager role
Compensation : Competitive salary + high equity (choose high-salary or high-equity track)
Why This Role Exists
This fast-growing seed-stage healthtech startup is expanding rapidly but growth only matters if the patient and customer experience stays exceptional. The team is looking for a senior, hands-on operator to strengthen its operational backbone and ensure seamless care delivery.
Youll work across credentialing, payer contracting, provider onboarding, and daily operational workflows all while ensuring no patient falls through the cracks, no credentialing deadline slips, and no key detail is overlooked.
This is a doers role not one for people who prefer managing from a distance. Youll roll up your sleeves, fix broken workflows, and build scalable processes that make the company faster, more consistent, and more resilient.
What Youll Do
1. Own Credentialing & Compliance Workflows
- Manage provider credentialing, payer enrollment, and compliance processes.
- Keep every contract, license, and NPI file audit-ready.
2. Be the Operational Glue
Coordinate across advocates, providers, and payers to eliminate bottlenecks.Translate leadership priorities into clear, actionable steps.3. Drive Process Excellence
Build and document repeatable workflows for billing, scheduling, and intake.Identify and resolve operational inefficiencies quickly.4. Champion the Customer Experience
Monitor every patient and partner touchpoint to ensure a smooth, consistent experience.Close the loop on dropped calls, delayed follow-ups, or missed handoffs.5. Support Leadership with Data & Insights
Track KPIs across credentialing, throughput, and satisfaction.Prepare dashboards and briefings for internal and investor updates.Youre a Fit If You...
7+ years in healthcare operations (Seed to Series C experience preferredProven ability to run and scale internal operations (clinical + businessRecruiting and team-building experienceAnalytical rigor (background in ops research, econ, finance a plus)Healthcare expertise (must-have); health plan / system experienceHave direct experience with credentialing or payer enrollment.Are customer-obsessed , viewing operations through the lens of patient experience.Thrive in high-ambiguity, fast-paced environments and can prioritize effectively.Are hands-on and execution-driven you fix the issue first, then document the process.Communicate with clarity across a wide range of stakeholders from senior patients to payer executives.Bonus Points If Youve :
Worked with Medicare or Medicaid populations.Managed billing, coding, or revenue cycle operations.Served as the right hand to founders or leadership teams in a high-growth healthcare startup.What Success Looks Like in 12 Months
All provider credentialing and payer contracts are automated and up-to-date.Zero dropped operational handoffs across patient and partner experiences.Key processes are documented, repeatable, and scalable.Leadership can focus on strategy because youve built the structure that runs the day-to-day.Why Join
Youll help solve a multi-billion-dollar healthcare navigation challenge with strong investor backing.Work directly with founders and influence how the company scales toward Series A.No corporate bureaucracy just meaningful, high-impact work that shapes the future of care delivery.A high-trust, mission-driven culture that values ownership, speed, and compassion.Real opportunity to grow into a leadership role as the company scales.The Package
Flexible work arrangement (San Francisco preferred; remote considered).Direct visibility to the CEO and leadership team from Day 1.Competitive salary and equity tailored to your preference for higher salary or higher ownership.The Vision & Culture
The company envisions a world where every American has access to a personal healthcare navigator combining technology and human advocacy to make care accessible, understandable, and equitable.
Core Values :
Human connection : Relationships and empathy come first both with patients and teammates.Playful creativity : Work with curiosity, levity, and purpose.Excellence : Strive for clarity, precision, and impact in everything you do.No ego : Communicate directly and lift others up.Conscious leadership : Operate with integrity, self-awareness, and accountability.Join a team thats reimagining healthcare navigation from the ground up.
Youll have real ownership, real impact, and the rare chance to shape how patients experience care.
This is an incredible career opportunity with a fast growing company. Apply now!
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