EDI & ERP Integration Support Specialist

Alluvia is a revolutionary ERP integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.

Are you the right candidate for this opportunity Make sure to read the full description below.

• Summary

We are looking for an EDI & ERP Integration Support Specialist! You will be working with our clients in resolving their ERP integration support requests on the Alluvia platform.

This position is based out of our Montebello, NY office. Please note this is NOT a generic IT Helpdesk position. Strong, proven technical skills as described below are required.

Responsibilities

Resolve customer production support tickets through debugging, platform log file analysis, data mapping verification, etc., implementing and testing the appropriate fix.

Implement, test and deploy client change requests.

Work with back-end databases and raw data files for root cause analysis and resolution.

Coordinate with other team members on issue escalation, including the implementation and development teams.

Communicate with customers by phone and email on status and proper resolution.

Qualifications

3+ years experience in enterprise software implementation or support roles, client facing is a plus.

Strong troubleshooting and critical thinking skills.

Great communication skills, both written and verbal.

Strong organization and multi-tasking skills.

Familiarity with different data formats and structures : XML, flat file, json, etc.

Solid understanding of the Order to Cash and Procure to Pay processes at medium sized companies.

Strong SQL query writing a must.

Preferred Experience

SAP Business One, SAP BusinessByDesign or similar ERP platforms.

eCommerce applications such as Shopify, Magento, ShipStation, etc.

EDI transaction sets and trading partner setup

Job Type : Full-time

Pay : $85,000.00 - $100,000.00 per year

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Experience :

ERP systems : 1 year (Preferred)

Ability to Commute :

Suffern, NY 10901 (Preferred)

Work Location : In person