Business Support Specialist

Job Description

Job Description

Required Skills & Experience

• Minimum 2 years of professional experience in a customer-facing or technical support role.
• Strong interpersonal and phone skills with the ability to build rapport.
• Excellent reasoning and analytical skills to resolve issues effectively.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Strong organizational skills and ability to work independently or collaboratively.
• Proficiency in Microsoft Office Suite.

Effective verbal and written communication skills.

Nice to Have Skills & Experience

Job Description

We are seeking a highly motivated and detail-oriented Business Support Specialist to provide technical and customer support across a range of products and services, including veterinary, medical diagnostic, and water-testing equipment. This role is ideal for someone with strong interpersonal skills, technical aptitude, and a passion for delivering exceptional customer service. This role involves direct interaction with customers and internal teams, requiring a balance of technical knowledge, communication skills, and customer service excellence. You’ll be part of a collaborative team focused on delivering high-impact support and maintaining strong customer relationships.

Key Responsibilities :

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.