Case Management Specialist

Benefits :

401(k)

Paid time off

Training & development

GENERAL DESCRIPTION

Under the supervision of the Supervising Manager, the Case Management Specialist is responsible for monitoring all automated data entries, intervening in the Family Needs Assessment / Referrals, and making necessary corrections on the monthly automated reports as it relates to the Community Development Block Grant (CSBG) and Comprehensive Energy Assistance Program (CEAP). Performs follow-up actions per assigned caseloads. Participates in Community Outreach and Networking as well as advocates for the Agency and clients.

ESSENTIAL DUTIES

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for clients participating in a self-sufficiency program.

Understands the uniqueness of the client’s history in order to determine an effective program plan of action to help them meet their goals.

Develops comprehensive goals and periodically evaluates clients progress through mentoring and counseling methods.

Serves as an advocate for the client to receive holistic services that will enable them to focus on self-sufficiency in their current environment.

Ensures constant compliance with funding requirements.

Checks data applications by reviewing and correcting those entries that require a response by the Intake Workers and Eligibility Specialists.

Travels to urban and  rural areas to conduct case management on clients.

Assists in approving all utility assistance requests, followed by notifying appropriate workers and other department heads.

Prepares bi-monthly and monthly reports for the Community Services Supervising Manager and other departments as needed.

Reports program applicant enrollment status to the Community Services Supervising Manager.

Performs case staffing by reviewing and assisting Intake Workers and Eligibility Specialists on the Family Needs Assessment as it relates to referrals and follow-ups.

Assists Community Services Supervising Manager in organizing, developing, and participating in the annual Community Needs Assessment and other assigned duties.

Performs data entry, with appropriate documentation, and generates monthly list reports.

Performs and carries out recruitment strategy as outlined by Community Services Supervising Manager.

Produces an automated list of clients in case management.

Attends all in-service training and other assigned meetings.

May travel to out-of-town training as needed.

Performs other duties as assigned by the Community Services Supervising Manager or Chief Executive Officer.

Minimum and Preferred Requirements- Knowledge Skills and Abilities

• MUST have Associate degree in Social Work, Sociology, or related field; Bachelor degree in Social Work or related field preferred, and
• Two (2) years of related work experience.
• Bi lingual in English and Spanish preferred, but not required.
• Computer literacy, including database management, spreadsheet, word processing, internet, and email.
• Excellent communication and problem-solving skills, written and verbal
• Knowledge of Mission, CSBG Organizational Standards, and Texas Administrative codes.
• Proven ability to establish constructive relationships and interact as a positive role model.
• Customer service orientation with the ability to effectively communicate regularly with internal customers, build relationships, manage customer expectations, and take responsibility for a high level of service.
• Continuous learner who leverages opportunities for learning and applies new knowledge and skills
• Ability to organize and prioritize multiple competing priorities to maximize personal and team effectiveness; keep detailed, accurate, and complete records and documentation as needed.
• Meet the physical qualifications required as outlined in the job description.
• Nueces County Community Action Agency will provide reasonable accommodations for disabled persons.

KNOWLEDGE, SKILLS AND ABILITIES :

• Accepts responsibility for the direction, control, planning and implementation of program activities, events, and tasks.
• Ability to gather relevant data, conduct an analysis, and arrive at conclusions in order to develop recommendations for management action on various community related issues.
• Demonstrates effective leadership, management, and training skills.
• Ability to deal with people beyond giving and receiving instructions is courteous, cooperative, conscientious, and tactful in dealing with Program Directors, other management staff and employees, and the general public.
• Ability to effectively delegate tasks.
• Ability to effectively organize and prioritize his / her work and the work of subordinate personnel.
• Ability to demonstrate an understanding of resources available to NCCAA clients within Nueces County.
• Skill to communicate effectively, both verbal and written for presentation to families, staff, and professional levels of community.
• Ability to understand the design and functions of computer network and accounting systems.
• Ability to work independently and / or with other individuals.
• Ability to effectively use a computer, ten-key calculator, power point, spreadsheet, and word processing software.
• Ability to maintain regular and punctual attendance.

Physical Activity / Working Conditions

Must successfully pass pre-employment drug screening and periodically as indicated by the regional Texas Department of State Services or local health authority.

• Must be able to pass a pre-employment drug screen and  physical examination.
• Must possess and maintain a valid Texas Driver’s License (minimum, Class C), and pass Motor Vehicle record check.
• Must dress in neat appropriate business attire and is professional in appearance and mannerisms.
• Must maintain a high level of integrity, professionalism, and confidentiality.
• Work in Environment; standard office space with low to medium decibel levels and direct lighting.
• To conduct this job, an individual must be able to perform all essential job functions satisfactorily.
• Reasonable accommodation, in compliance with the ADA, may be made to enable any qualified person with disabilities to perform essential functions of the job.

On the job, physical demands and essential duties :

• Lift (up to 25 lbs.) | - Reach above shoulder level and use fine motor skills
• Sit, Stoop, squat, crawl and kneel | - Hearing and Visual
• Stand, squat, walk, push / pull | - Manage objects (Manual Dexterity)

Nueces County Community Action Agency adheres all laws and regulations reacted to EEOC, IDEA, ADA, HR-ADEA, HR-EPA, HR-PDA, FLSA, FMLA, COBRA, WC, TWC, HIPPA, CCL, and HHS.

The most significant duties have been included in this description. This job description does not constitute an employment contract and is subject to change by the employer per the requirement of the job position. In addition, this job description does not preclude the assignment of occasional, additional, or developmental duties within their job role.