PACT Representative

A company is looking for a PACT Representative I to assist with patient scheduling and customer service in a call center environment.

Key Responsibilities

Link patient experiences between PACT and practice sites, managing inbound and outbound calls

Schedule patient appointments, verify insurance information, and update medical records

Provide customer service, triage calls, and assist with organizational marketing efforts

Required Qualifications

High School Graduate

0-1 year experience in a call center or customer service-related role

Basic knowledge of medical terminology is helpful but not required

Ability to work in a fast-paced environment and handle various customer needs

Must reside in specific states including AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, or VT