Talent.com
Medical Care Coordinator

Medical Care Coordinator

Vineland Modern DentistryOrlando, FL, US
21 hours ago
Job type
  • Full-time
Job description

Location : Vineland Modern Dentistry

Reports To : Office Manager / Treatment Coordinator

Employment Type : Full-Time

About Stride Dental Group

Stride Dental Group is a fast-growing, tech-forward dental organization committed to delivering expert, compassionate care across Central Florida. Our offices are locally owned and operated, with a focus on same-day dentistry, insurance maximization, and a seamless patient experience. We believe in empowering our teams to grow, innovate, and serve patients with excellence.

Position Summary

The Patient Care Coordinator (PCC) is the first and last impression for every patient who visits our practice. This role blends hospitality, accuracy, and operational excellence to ensure that each patients visit is smooth, efficient, and memorable. Youll manage the schedule, coordinate treatment appointments, verify insurance, submit claims, and help maintain the heartbeat of the front office.

You will collaborate closely with the Office Manager, Treatment Coordinator, hygiene, and clinical teams to ensure optimal schedule utilization and a five-star patient experience.

Key Responsibilities

Patient Experience & Front Office Operations

  • Warmly greet all patients in person and on the phone with empathy, professionalism, and urgency.
  • Manage check-in and check-out processes, verifying patient information, collecting payments, and scheduling follow-up      appointments.
  • Document every patient interaction in the communication log per HIPAA standards.
  • Ensure all patients leave with their next hygiene and doctor appointments scheduled.

Scheduling & Production Support

  • Own the daily schedule : identify and fill same-day and next-day opportunities using recall lists, broken appointment lists,      and unscheduled treatment reports.
  • Apply proper scheduling protocols to balance doctor and hygiene production goals.
  • Manage no-shows, late arrivals, and cancellations promptly and professionally.

    • Insurance & Claims Accuracy

  • Verify insurance eligibility and benefits before each appointment.
  • Collect copays and pre-payments at check-in whenever possible.
  • Submit claims in real time at checkout, ensuring all narratives and attachments are complete and accurate.
  • Clear all claims in Vyne daily; escalate denials or holds for timely resolution.

    • Communication & Documentation

  • Maintain detailed, time-stamped communication logs for every patient interaction.
  • Protect patient privacy (PHI) and ensure full HIPAA compliance.
  • Use professional, positive, solutions-oriented language at all times.
  • Escalate patient complaints or unusual concerns to the Office Manager or COO immediately.

    • AR & Downtime Management

  • When the schedule softens, work outstanding claims, recall lists, and unscheduled treatment tasks.
  • Support sterilization or light tidying during downtime to help maintain smooth patient flow.

    • Core Competencies & Expectations

  • Ownership mindset : Treat the schedule like its your business.
  • Communication excellence : Clear, kind, and consistent with patients and teammates.
  • Accuracy & attention to detail : Patient data, insurance, and notes must be clean and correct.
  • Adaptability : Comfort in a fast-paced, ever-evolving environment.
  • Team collaboration : Seamlessly coordinate with clinical and administrative staff.

    • Key Performance Indicators (KPIs)

  • Call answer rate & average speed to answer
  • Reappointment rate (goal : every patient leaves with 2 appointments)
  • Schedule utilization & same-day conversion rate
  • Claims submission accuracy & timeliness
  • AR follow-ups completed

    • Qualifications

  • 1+ year of experience in a dental or medical front office preferred
  • Familiarity with dental insurance verification and claims workflows
  • Strong communication and multitasking skills
  • Proficiency in practice management systems
  • High school diploma or equivalent (associates or bachelors degree preferred)

    • Compensation & Benefits

  • Competitive hourly pay (based on experience)
  • Bonus potential tied to office performance
  • Health, dental, and vision benefits
  • Paid time off and holidays
  • Opportunities for professional development and career growth

    • Schedule

    Full-time, MondayFriday, 7 : 30 AM to 4 : 30 PM (1 PM on Fridays).

    PIb30b94fef8a8-31181-38963709

    Create a job alert for this search

    Medical Coordinator • Orlando, FL, US

    Related jobs
    • Promoted
    Travel Cardiac Cath Lab Technologist - $2,024 per week

    Travel Cardiac Cath Lab Technologist - $2,024 per week

    ADEX Healthcare Staffing LLCKissimmee, FL, US
    Full-time
    ADEX Healthcare Staffing LLC is seeking a travel Cath Lab Technologist for a travel job in Kissimmee, Florida.Job Description & Requirements. Travel or Local Allied Healthcare Professional needed fo...Show moreLast updated: 7 days ago
    • Promoted
    Care Coordinator

    Care Coordinator

    Hireology Demo Account Ultimate ParentOrlando, FL, US
    Full-time
    The Care Coordinator at Hireology Demo Account Ultimate Parent in Orlando, FL plays a crucial role in ensuring the smooth operations within the care department. This individual is responsible for fa...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Coordinator

    Patient Coordinator

    Aspen DentalAltamonte Springs, FL, US
    Full-time
    Patient Experience Coordinator.At Aspen Dental, we put you first, offering the security and job stability that comes with working with a world-class dental service organization.Our best-in-class tr...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Coodinator

    Patient Coodinator

    AkuminKissimmee, FL, US
    Full-time
    The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prep...Show moreLast updated: 11 days ago
    • Promoted
    Care Coordinator

    Care Coordinator

    Home Physicians GroupOrlando, FL, US
    Full-time
    Our company was founded in 2005 and serves the Central Florida Geriatric population.We are a large practice with 25 providers that serve Skilled Nursing Facilities, Assisted Living Facilities and o...Show moreLast updated: 30+ days ago
    • Promoted
    Radiologic Technologist Urgent Care

    Radiologic Technologist Urgent Care

    AdventHealth Centra CareApopka, FL, US
    Full-time
    Radiologic Technologist Urgent Care - AdventHealth Centra Care.All the benefits and perks you need for you and your family : . Whole Person Wellbeing Resources.Mental Health Resources and Support.Joi...Show moreLast updated: 4 days ago
    • Promoted
    Patient Coordinator - Per Diem

    Patient Coordinator - Per Diem

    AkuminDeltona, FL, US
    Full-time
    The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prep...Show moreLast updated: 4 days ago
    • Promoted
    Care Coordinator (IDD Pilot Program)

    Care Coordinator (IDD Pilot Program)

    Florida Community CareClermont, FL, US
    Full-time
    We are seeking a Care Coordinator IDD Pilot Program to join our team at Independent Living Systems (ILS).ILS, along with its affiliated health plans known as Florida Community Care and Florida Comp...Show moreLast updated: 30+ days ago
    • Promoted
    CareIQ Coordinating Supervisor

    CareIQ Coordinating Supervisor

    CorVelOrlando, FL, US
    Full-time
    CareIQ Coordinating Supervisor.The CareIQ Coordinating Supervisor is responsible for the supervision of designated operations and staff related to ongoing management and coordination of CareIQ heal...Show moreLast updated: 6 days ago
    • Promoted
    Medical Records & Referral Coordinator

    Medical Records & Referral Coordinator

    True HealthOrlando, FL, United States
    Full-time
    This person is responsible for assisting medical providers refer patients to secondary care providers as directed, as well as scanning and importing all documents received via mail and / or virtual f...Show moreLast updated: 1 day ago
    • Promoted
    New Patient Coordinator

    New Patient Coordinator

    Mid Florida Cancer CentersOrange City, FL, US
    Full-time
    At Mid Florida Cancer Centers, we utilize the latest technology and research to provide the most effective treatments possible. From chemotherapy to radiation to nutrition and exercise, our doctors,...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Referrals Coordinator / Medical Records

    Medical Referrals Coordinator / Medical Records

    SMC PRIMARY CAREDeLand, FL, US
    Full-time
    Complete Medical Records Request.Experience with eClinical Works EMR system.Minimum 1 yearr work experience with above job roles.Show moreLast updated: 30+ days ago
    • Promoted
    Patient Coordinator - Oviedo

    Patient Coordinator - Oviedo

    Mid Florida Cancer CentersOviedo, FL, US
    Full-time
    Mid Florida Cancer Centers is a comprehensive Hematology & Oncology practice with four locations in Orange City, Deland, Oviedo, and Sanford. Our physicians offer a wide range of services with the g...Show moreLast updated: 30+ days ago
    • Promoted
    Care Coordinator (IDD Pilot Program)

    Care Coordinator (IDD Pilot Program)

    Independent Living SystemsWinter Park, FL, US
    Full-time
    We are seeking a Care Coordinator for the IDD Pilot Program to join our team at Independent Living Systems (ILS).ILS, along with its affiliated health plans known as Florida Community Care and Flor...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Care Coordinator / Front Desk Coordinat

    Patient Care Coordinator / Front Desk Coordinat

    EYE SPECIALISTS OF MID FLORIDA PAClermont, FL, US
    Full-time
    As a Patient Care Coordinator, you will play a vital role in providing administrative support to ensure smooth operations within the medical office by helping patients through front desk duties.You...Show moreLast updated: 30+ days ago
    Care Coordinator

    Care Coordinator

    Fountain LifeOrlando, Florida, United States, 32801
    Full-time
    Fountain Life is redefining healthcare by shifting from reactive treatment to proactive, predictive, and personalized care. Using advanced diagnostics, AI, and longevity science, we detect disease e...Show moreLast updated: 30+ days ago
    • Promoted
    Care Coordinator

    Care Coordinator

    Nuvia MSO LLCWinter Park, FL, US
    Full-time
    Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patien...Show moreLast updated: 8 days ago
    • Promoted
    Medical Office Coordinator

    Medical Office Coordinator

    Florida StaffingApopka, FL, US
    Full-time
    Medical Office Coordinator - AdventHealth.All the benefits and perks you need for you and your family : .Whole Person Wellbeing Resources. Mental Health Resources and Support.Our promise to you : Joini...Show moreLast updated: 7 days ago