TECHNICIAN III

Job Description

Job Description

Description :

Job Title : Technician III - Multi-Function Printers (MFP)

Location : New York City, NY

Company : Milner, Inc.

Company Overview :

Milner, Inc. is a vibrant and innovative company committed to delivering top-tier business technology solutions. We prioritize diversity, inclusion, and commitment to our communities while investing in the growth and development of our employees. If you're seeking a dynamic and exciting career in the business technology solutions industry, Milner, Inc. is the place for you!

Job Purpose :

As a Technician III, you will play an integral role in ensuring optimal performance of Multi-Function Printers (MFP) for our clients. Your responsibilities will include diagnosing, repairing, maintaining, and installing MFP devices while providing exceptional customer service and supporting the Service Manager in achieving department goals.

Key Responsibilities :

Primary Duties :

• Diagnose and repair MFP devices to ensure timely and efficient service, minimizing customer downtime.
• Perform routine maintenance to extend MFP device lifespan and prevent breakdowns.
• Install, configure, and troubleshoot MFPs, including network connectivity for printing and scanning functions.
• Provide on-site technical support, resolving customer issues and ensuring a high level of satisfaction.
• Maintain accurate records of service activities, including parts used and repairs completed.
• Ensure compliance with company policies, safety guidelines, and local regulations.
• Stay current with new models, technologies, and best practices in MFP repair.
• Collaborate with the Service Manager and team members to deliver a superior customer experience.
• Assist in managing parts inventory to ensure timely repairs.
• Provide feedback on recurring issues and suggest potential service improvements.

Training and Development :

Administrative Duties :

Qualifications : Required :

Preferred :

Working Conditions :

Why Milner?

If you’re ready to contribute to a dynamic team and thrive in a fast-paced, customer-focused role, apply today to join Milner, Inc.

How to Apply :

Please submit your resume and cover letter detailing your relevant experience.

Requirements :