General Manager

Join a Team That Serves with Passion!

Are you a servant leader who thrives on creating exceptional guest experiences and developing high-performing teams? Freddy's is looking for General Managers who model hospitality, are detail-oriented and lead with integrity. In this role you'll be a brand ambassadorguiding your restaurant team, staying connected with staff and guests, and driving sales and profitability.

Key Responsibilities

• Lead the Team & Build Culture Model Freddy's values and set a positive tone in the restaurant. Recruit, train and develop a high-performing team; coach and appraise staff; and build a succession plan for each team member.
• Drive Results & Manage Operations Meet sales and profit goals through effective management of labor, inventory and guest experience. Oversee in-store operations, including staffing, food safety, merchandising, equipment maintenance, cash handling and waste control.
• Develop the Team Utilize Freddy's training materials, perform and teach all line and manager duties, and maintain a presence on the floor. Motivate staff to meet sales and performance goals and foster a fun, energetic workplace.
• Ensure Quality & Compliance Maintain a clean, safe restaurant that meets Freddy's high Guest Perspective Standard (GPS). Pass audits, uphold brand standards and adhere to all company directives and safety regulations.
• Financial Oversight Monitor budgets and financial and statistical records. Control prime costs (labor and food) by managing schedules, ordering supplies, tracking inventory and minimizing waste. Prepare promotional displays and materials to maximize profitability and productivity.
• Guest Focus & Recovery Address customer complaints with the intent of recovery and build guest loyalty through engagement and service excellence.
• Adapt & Execute Handle fast-paced, high-stress situations; stay adaptable to emerging technologies and concepts; and work extra hours as needed to meet goals. Continuously educate yourself and encourage innovation.
• Performance Metrics & Expectations Work a minimum of 45 hours per week (including some evenings and weekends). Achieve key performance indicators (e.g., sales-driven KPIs, inventory variance and labor goals), submit weekly reports and maintain scoreboards highlighting progress and opportunities.

Qualifications & Skills

Physical Requirements

Benefits & Perks

Company Introduction

Founded in 2002, Freddy's Frozen Custard & Steakburgers has quickly become a national, fast-casual restaurant franchise best known for its cooked-to-order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world-class guest service.