Join to apply for the Studio Host- East Cobb role at Faced The Facial Studio
Faced has 4 locations - Westside Provisions District, Morningside Village, Buckhead Village, and Avenue East Cobb.
Avenue East Cobb operates 7 days a week :
Monday : 9 : 00AM - 6 : 00PM
Tuesday-Friday : 9 : 00AM - 8 : 00PM
Saturday-Sunday : 9 : 00AM - 5 : 00PM
Position Overview
- As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products.
- Reports To : Studio Director
Primary Duties
Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to rebookings, membership and product salesExemplifies hospitalityProactively looks for opportunities to exceed clients’ expectationsProactive outreach to book appointmentsAnswers the studio phone and messaging system to schedule appointments, answer client questions, and provide general informationLeads client check-in and check-out processes, including educating about the brand, products, and next stepsAddresses clients by name and seeks to build a warm professional relationship with themSeeks client feedback and funnels it to the appropriate partyWorks with the esthetics staff to ensure timeliness of appointmentsWorks with management and the esthetics team to resolve any issues decisively and effectivelyLearns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.Follow up with clients to generate return visits and assist with scheduling, product needs, etc.Studio Operations
Works to fill available appointment slots by proactively contacting clientsPackages store retail for client purchasesMaintains cleanliness and orderliness of the studioAssists with inventory managementAssists with studio reportingAssists with laundry, trash, and other studio maintenance as neededFollows all applicable regulations and lawsJob Qualifications
1+ years in customer service / hospitality / sales / business developmentPassion for skincareClient-first mentalityDetail orientedPersonable and professional demeanorExcellent written and verbal communication skillsAbility to multi-task and maintain a calm demeanorStrong organizational skillsetTeam playerMaintain client and studio confidentialityAbility to easily commute to location desiredSchedule
Monday 2pm-8pmTuesday 2pm-8pmThursday 2pm-8pmFriday OffSaturday OffSunday 8am-5pmSeniority level
Entry levelEmployment type
Full-timeIndustries : Retail#J-18808-Ljbffr