Maintenance Coordinator / Dispatcher

Mediate Management CompanyCharlestown, MA, US

12 hours ago

Job type

Full-time

Job description

Job Description

About us

We are a growing property management company, celebrating our 40th year of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Maintenance Coordinator / Dispatcher to join the MMC Team!

Candidates with prior experience administering maintenance service calls and dispatching technicians are highly preferred! The position is largely administrative and requires proficiency in written and verbal communication, computer literacy and the ability to perform detailed clerical work and record keeping for our busy maintenance division to assist our maintenance, cleaning, and snow departments.

Our Maintenance Coordinator / Dispatcher is the first point of contact for client inquiries and delivers outstanding solutions-based service. Our maintenance administrative team members develop strong working relationships with clients (internal and external) and learn to understand what our clients need and how we can help them. The maintenance administrative team works with our clients and property managers to ensure that common questions and concerns are handled in a timely manner by providing support, research, and issue resolution. This position is critical to the overall client experience.

Duties include but are not limited to :

Receive, record, and distribute work orders

Relay messages and special instructions to service personnel in the field via phone and our Service Fusion software program

Enter accurate and complete information in Service Fusion

Order materials and supplies as requested

Post material receipts to work orders

Approve Service Fusion work orders

Maintain cleaning, maintenance, snow, and construction files

Maintain vehicle maintenance records

Operate standard office equipment such as computers and copiers

Position Requirements :

Satisfactory background check

Prior maintenance dispatching experience required

This position supervises multiple technicians and is responsible for training, coaching, supervision and disciplinary functions. Prior supervisory experience is required.

Proficiency with Microsoft Outlook, Word, and Excel

Effectively and concisely present information and respond to questions from clients, property managers and office team

Must be flexible and willing to work extended hours if needed

Manage time effectively and adapt quickly to changing priorities

Attention to detail and organizational skills

Strong interpersonal and business communication skills

Analytical skills to gather and interpret lengthy information from clients

Promptly handle telephone and email messages in a fast-paced office environment

Ability to work independently with some direction (self-motivated and proactive)

Ability to problem solve and follow through

Benefits :

$72,000-80,000 annual salary, commensurate with experience

Medical and dental benefits start on the first day of employment

Paid time off and paid holidays

Ability to enroll in the 401(k) Profit Sharing Plan after meeting eligibility requirements

On-site parking available

T accessible (Sullivan Square, Orange line)

Office work environment

We sincerely appreciate your interest in employment with Mediate Management Company, Inc. Please rest assured that your application materials have been received. Due to the high volume of response, we are unable to individually acknowledge the receipt of every application or phone call regarding the process. We carefully screen all applications and select candidates whose qualifications best meet our needs. You will be contacted if you are selected to continue in the recruitment process.

Monday - Friday

9 : 00 am - 5 : 00 pm

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Maintenance • Charlestown, MA, US