Reservationist

Job Description

Job Description

Job Details

Role :  Reservationist

Reporting to :  Restaurant Manager

The Restaurant Reservationist is responsible for taking and confirming reservations, directing calls appropriately, and delivering the highest levels of customer service.

Job Scope

Accountable for taking reservations for restaurant

Increase the occupancy and average spending of the Restaurant

Maximize the use of table inventory

Resolves customer requests and questions

Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant.

To inform managers of any complaints / comments / perceived issues.

Motivate and exceed guest expectations.

Continuous communication with the FOH manager to discuss and relay any changes and special requests for guests

Ensure consistent reporting to senior management.

Report, analyze, and drive business to ensure consistently busy days and services.

Other duties as assigned.

Job Requirements

Minimum 2 years of professional experience

Expert knowledge of guest information reservation system

Must possess excellent and effective verbal and written communication skills

Strong sales, interpersonal, and organizational skills

Proficiency in Microsoft Office applications (Excel and Word)

Able to work in a fast-paced environment

Multi-lingual a plus

Professional appearance and demeanor

Able to work flexible hours necessary including off hours, weekends, and holidays.

Working conditions

While performing the duties of this job, the employee is regularly exposed to heat from the stoves and burners.

The noise level in the work environment is usually loud.

Physical and other requirements :

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, bend, walk, use hands or fingers, handle or feel, talk, hear, see, and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 25 pounds.   Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.