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General Manager (San Francisco)

General Manager (San Francisco)

Search Masters, Inc.San Francisco, CA, US
2 days ago
Job type
  • Part-time
Job description

The Position :

The General Manager is responsible for providing functional leadership to a Class A property. S / he will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. S / he will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.

The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Key Responsibilities :

Hospitality / Leadership :

  • Lead the Property Management (PM) team to provide a best in class customer-focused experience throughout the property
  • Develop and manage customer relationships including executive relations, lease renewals, hospitality, and traditional operations management
  • Understand customer business needs and leverage our platform to solve their real estate challenges
  • Oversee account management for prospective customers (asset space deliverables, review lease proposals, buildouts and space tours)
  • Development and implementation of unique ZO. event programming with a focus on creating and maintaining a community atmosphere
  • Accountable for driving overall amenity engagement
  • Manage a cross-functional team to ensure all corporate objectives, policies and standards are met
  • Develop team members through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations :

  • Work with Asset Management to develop a comprehensive asset strategy inclusive of an annual operating budget and capital plan, and present to internal stakeholders and partners
  • Oversee financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
  • Source and oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
  • Participate as a stakeholder in design development for construction of pre-built and landlord-built customer spaces
  • Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects

    • About You : Qualifications :

  • 7+ years of experience in a similar role within real estate or the hotel industry
  • Bachelors degree required. (with a focus on hospitality or real estate preferred)
  • Financial management and business operations experience required
  • Prior hospitality experience preferred
  • Strong Microsoft Office skill set
  • Ability to travel between floors and buildings in order to effectively communicate with the team and customers

    • Critical Competencies for Success :

  • Experience managing a multi-layered team
  • Takes initiative and is proactive leader always focused on continuous improvement
  • Excellent interpersonal, verbal, and written communication skills
  • Strong organizational and project management skills
  • Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
  • Eager to be a part of a fast-paced and dynamic work environment
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    General Manager • San Francisco, CA, US