Senior Manager, Solutions Architecture (Amazon Connect)

Senior Manager, Solutions Architecture (Amazon Connect)

Base pay range : $185,000 - $200,000 USD per year.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices : Boston, MA; Columbus, OH; Charlottesville, VA; or Durham, NC. We are prioritizing candidates who are willing to be based in one of our offices, but we are still willing to consider candidates who need to Work From Anywhere (Remote).

The Opportunity

The Senior Manager, Solutions Architecture for Amazon Connect is a technical pre?sales role responsible for designing and architecting cloud contact center solutions with Amazon Connect and Zendesk solutions. This position combines deep technical expertise with customer engagement skills to develop innovative solutions that meet complex customer requirements while supporting the sales team throughout the customer journey.

Responsibilities

• Lead technical pre?sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops.
• Design comprehensive contact center architectures leveraging Amazon Connect and Zendesk platform capabilities to meet customer requirements.
• Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements.
• Create detailed solution architectures and technical documentation for complex customer environments.
• Stay current with Amazon Connect features, Zendesk product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers.
• Work with teams across TELUS Digital to include leading technologies and approaches in client solutions, including Data & AI and digital product development.

Qualifications

Bonus Points

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

What We'll Offer

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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