Specialist, Regional Support Services

Specialist, Regional Support Services

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Specialist, Regional Support Services is an entry-level professional responsible for performing routine, process-driven tasks related to order management, billing, service processing, and customer support. Operating in a high-volume, service-oriented environment, this role ensures accurate and timely execution of essential business processes in accordance with defined standard operating procedures (SOPs). This role builds foundational knowledge of internal systems, cross-functional collaboration, and customer service operations while supporting branch teams and internal partners.

Essential Functions :

• Execute routine tasks in order management, billing, case resolution, and service support following established SOPs and quality standards.
• Accurately maintain and update customer and service information in internal systems to ensure timely and compliant processing of service requests.
• Coordinate with branch teams, Sales, and Customer Care to obtain missing information and resolve basic inquiries or service-related issues.
• Assist in the scheduling, tracking, and documentation of service activations, terminations, and special service requests.
• Monitor and manage assigned work queues to meet performance metrics and service level expectations.
• Promptly escalate atypical, delayed, or unclear issues to the appropriate team members or leadership for resolution.
• Participate in team meetings, knowledge-sharing sessions, and training programs to build subject matter expertise and operational efficiency.
• Support process improvement initiatives by identifying recurring issues or inefficiencies in daily tasks.
• Perform other duties as assigned.

Supervisory Responsibilities :

This position has no supervisory responsibilities.

Qualifications : Education :

Minimum High School Diploma Preferred 2 Year / Associate Degree In Business Administration, Marketing, or a related field, or equivalent combination of education and experience.

Experience :

Previous experience in customer service, order management, billing, collections, or sales operations preferred.

Additional Knowledge, Skills, and Abilities :

Physical Requirements :

Benefits Summary :

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits :

Salary Range : $18.56 $25.06 / hour

Pay Transparency Statement : At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement : United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to : race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.