Call Center Supervisor

A company is looking for an Answer Line Call Center Supervisor.

Key Responsibilities

Oversees daily operations of the Answer Line staff, ensuring quality and customer service standards are met

Provides coaching, training, and issue resolution for staff while assisting with performance improvement initiatives

Monitors call center productivity and success metrics, ensuring effective communication with clients and stakeholders

Required Qualifications

High School Diploma or GED

2-5 years of relevant experience

Previous supervisory experience preferred

Ability to work evenings, weekends, and rotating on-call shifts

Must reside in Missouri or Illinois