Customer Service Representative I - Part Time - South Attleboro MA

Customer Service Representative I - Part Time - South Attleboro MA

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Schedule (include days and times)

Tuesday, Wednesday & Thursday 5pm - 8pm

• indicates a closing shift) Saturday 4 : 30p-8pm

Salary Type

Hourly

Position Type

Part-Time

Our Customer Service Representatives Business Office are friendly, energetic individuals who provide quality service to our customers. Whether they're answering phone calls, processing invoices, or assisting guests with their transactions, the ideal candidate will bring a positive and customer-focused attitude! Are you passionate about working with people and providing outstanding customer service? If you answered yes, we want to talk to you about a career at Cardi's Furniture & Mattresses!

Pay Rate : $18.00 / HR

JOB SUMMARY

Primary purpose is to win each day by delivering extraordinary service and value to each customer, every day. A Business Office Customer Service Representative I is responsible for producing favorable outcomes for all customers, fellow team members, the company and the communities we serve. A Business Office Customer Service Representative I is accountable for reaching the company goals and objectives.

Provide customer service and clerical support for the stores. Assist guests in resolving their questions, concerns and issues on purchases. Process invoices, payments and adjustments for guest's purchases, and balance cash drawer. Contact guests regarding availability of merchandise, delivery and customer pick-up services, and overdue payments on accounts. Act as liaison between the guest and other departments. Perform clerical duties to support guest deliveries and the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Merchandise availability (i.e. in stock, delay in shipping or change in status such as dropped or discontinued) including special orders and back orders. o Schedule delivery or customer pick-up. o Pre-delivery courtesy calls confirming / verifying delivery information. o Post-delivery courtesy calls ensuring the delivery service and merchandise were satisfactory. o Overdue payments on accounts.

o Review future scheduled deliveries and resolve any issues that may hamper the delivery on the day scheduled (e.g. incomplete delivery instructions, back-orders, etc).

MANAGEMENT / SUPERVISORY RESPONSIBILITIES

This position has no management / supervisory responsibilities.

Required Skills

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and / or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge / Skills / Abilities

Ability to effectively communicate in English, both verbally and in writing. Demonstrated ability to handle multiple tasks simultaneously. Strong customer orientation with excellent interpersonal communication skills. Strong analytical and problem solving skills. Detail oriented with excellent organizational skills. Proficient with Word and Excel, and working knowledge of computer operating system.

Core Competencies

Job Knowledge Work Quality / Work Quantity Customer Focus Initiative / Decision Making / Judgement Communication / Active Listening Accountability / Integrity Interpersonal Skills / Team Oriented / Collaboration Emotional Stability / Adaptability Emotional Intelligence Organization / Time Management Creativity

WORKING ENVIRONMENT / PHYSICAL REQUIREMENTS

Work performed in an office environment within a store. This role routinely uses standard office equipment, such as computers, phones, photocopies and fax machines. Normal amount of sitting or standing, average mobility to move around an office environment. Frequently needs to stand, sit on a stool (counter height), and climb on and off the stool when assisting guests at the counter. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Required Experience

Education / Certification / Licensure

High school diploma or general education degree (GED) preferred but not required.

Experience

A minimum of two (2) years of customer service or retail experience.

Job Location

999 Newport Ave, South Attleboro, Massachusetts