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Senior Solutions Architect

Senior Solutions Architect

XCUTiVES IncSouth Plainfield, NJ, United States
10 hours ago
Job type
  • Full-time
Job description

About the Role

Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders.

Responsibilities

  • Define GTM strategies for modern observability and AIOps solutions.
  • Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
  • Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management.
  • Evaluate emerging technologies (AI / ML, FinOps, LLMs) and define future-state ITOM strategies.
  • Conduct executive briefings, workshops, and evangelize observability modernization.
  • Design and implement service management frameworks across Incident, Problem, Change, and CMDB.
  • Integrate Observability with ITSM processes to enable proactive and automated operations.
  • Align infrastructure performance with SLAs and business KPIs using service mapping and analytics.

Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping.

Qualifications

  • Experience : 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.
  • Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText.
  • Experience designing CI / CD and observability pipelines in DevOps / SRE models.
  • ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.
  • Integration of observability tools with service workflows and automation.

    • Required Skills

  • Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots.
  • Familiarity with GenAI, LLMs, FinOps, and automation in hybrid / multi-cloud environments.
  • Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB.

    • Employee Benefits Summary :

  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support : Maternal & Parental Leaves.
  • Insurance Options : Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.
  • Time Off : Vacation, Time Off, Sick Leave & Holidays
  • Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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    Solution Architect • South Plainfield, NJ, United States

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