Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Kingston, PA, US
Associate Team Leader

Associate Team Leader

H&R Block • Kingston, PA, US
27 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Sponsored Job

    #36530

    Create a job alert for this search

    Associate Team Leader • Kingston, PA, US

    Related jobs
    Relationship Banker

    Relationship Banker

    First National Bank of Pennsylvania • Tunkhannock, PA, United States
    Full-time
    Make a difference - for us and for your future.This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible f...Show more
    Last updated: 14 days ago • Promoted
    Amazon Sortation Associate

    Amazon Sortation Associate

    TradeJobsWorkforce • 18690 Dallas, PA, US
    Full-time
    An exciting opportunity awaits for a Amazon Sortation Associate to perform daily responsibilities with dedication.Ensure compliance with company and safety standards. Provide excellent interactions ...Show more
    Last updated: 30+ days ago • Promoted
    CDL Class A Hazmat & Tanker

    CDL Class A Hazmat & Tanker

    TAS Environmental Services, LP • Tunkhannock, PA, USA
    Full-time
    Quick Apply
    TAS Environmental Services, LP is recognized as a leading regional provider of Environmental Services.Emergency Response, Industrial Cleaning, Waste Management and Midstream Services and Solutions....Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Pizza Hut • Tunkhannock, PA, US
    Part-time
    The person holding this supervisory position is considered a part time team member and is responsible and accountable for : the daily operation of the restaurant, assisting the RGM with hiring and ...Show more
    Last updated: 25 days ago
    Regional Sales Associate

    Regional Sales Associate

    RepRally • Rush, PA, United States
    Full-time
    We are seeking a motivated and customer-focused Field Sales Representative to join our dynamic team as we change the distribution industry. We're creating a unified platform that connects brands, sa...Show more
    Last updated: 30+ days ago • Promoted
    MRI Team Leader

    MRI Team Leader

    Geisinger • Wilkes Barre, PA, US
    Full-time +1
    Job Title : MRI Team Leader Location : Wilkes-Barre, Pennsylvania Job Category : Diagnostic Services Schedule : Days Work Type : Full time Department : Radiology Modality Team Date Posted : 10 / 28 / 2025 Job...Show more
    Last updated: 29 days ago • Promoted
    Printer Technician (Onsite Support Associate) - Level II

    Printer Technician (Onsite Support Associate) - Level II

    TEKsystems • Tunkhannock, PA, United States
    Full-time
    About the Role • We are seeking a • Printer Technician / Onsite Support Associate - Level II • to provide technical support and ensure smooth operation of printing devices and related systems at custo...Show more
    Last updated: 12 days ago • Promoted
    Store Associate

    Store Associate

    Pennsylvania Staffing • Milnesville, PA, US
    Part-time
    Cvs Health Retail Store Associate.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming hea...Show more
    Last updated: 21 hours ago • Promoted • New!
    Inbound Floor Lead 2

    Inbound Floor Lead 2

    RJW Logistics • Hazleton, PA, US
    Temporary
    Shift Schedule : 2nd; M-F 4pm-12 : 30am.RJW Logistics Group is hiring! Our people are our future.RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industr...Show more
    Last updated: 6 days ago • Promoted
    AP Team Lead

    AP Team Lead

    Walmart • Wilkes-Barre, PA, United States
    Full-time +1
    The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Show more
    Last updated: 19 days ago • Promoted
    General Labor, Bakery-Packing - 3rd Shift

    General Labor, Bakery-Packing - 3rd Shift

    Aspire Bakeries • Hazleton, PA, United States
    Full-time
    Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods.Formed from leading bakery companies, its innovative food portfolio includes breads, ar...Show more
    Last updated: 30+ days ago • Promoted
    LEAD SALES ASSOCIATE-PT in PLYMOUTH, PA S21643 (Plymouth)

    LEAD SALES ASSOCIATE-PT in PLYMOUTH, PA S21643 (Plymouth)

    Dollar General • Plymouth, PA, US
    Part-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show more
    Last updated: 5 days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Tunkhannock, PA
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 26 days ago • Promoted
    Member Services Rep Floater

    Member Services Rep Floater

    Planet Fitness • Hazleton, PA, US
    Full-time
    We are searching for a motivated Member Services Representative to join our team! Bilingual English / Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing ...Show more
    Last updated: 30+ days ago • Promoted
    Team Member TB39061-KINGSTON PA

    Team Member TB39061-KINGSTON PA

    Taco Bell • Kingston, PA, United States
    Full-time
    Live MAS! … & Grow your Career at TACO BELL!.TOP FRANCHISE” 3 Years Running - Entrepreneur.Most Influential Companies” - Time. Join one of the hottest global brands - with a top Franchisee - HAZA BE...Show more
    Last updated: 30+ days ago
    Team Leader

    Team Leader

    Baskin Robbins • Saint Johns, PA, US
    Full-time
    Team Shift Leaders are the decision makers who impact store operations and how the shift runs.Ensuring that every customer is receiving that C. Customers Are Really Everything") level of service.Tea...Show more
    Last updated: 30+ days ago • Promoted
    Lead / Key Holder

    Lead / Key Holder

    Justice Cannabis Co. • Kingston, PA, United States
    Full-time
    Essential Functions and Responsibilities.Inspires and motivates teams by leading by example, creating a positive atmosphere, encouraging a customer first philosophy, and promoting a global mindset....Show more
    Last updated: 2 days ago • Promoted
    Job Coach

    Job Coach

    Reaching Beyond Limits • Tunkhannock, PA, USA
    Full-time
    Quick Apply
    Assess the professional strengths and weaknesses of an individual while on the job.Plan and implement an individual job coaching strategy with each individual on your caseload.Discover what motivat...Show more
    Last updated: 4 days ago